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Captain Spins Casino Review Canada 2024: Is Captain Spins scam or legit?

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Established in 2020, Captain Spins are the new kids on the block looking to take over the Canadian online casino market. With their smooth sign-up process, hefty deposit bonus and a plethora of gaming options, we have no arguments here.

Our Captain Spins review Canada showcases the deposit match and 260 free spin sign-up bonus currently available from the online casino. It also touches on how knowledgeable their customer service agents are, as well as what becoming Legend status means on the Captain Spins platform. To see how our experts rated the site’s security, accessibility and usability, please read on.

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Payment Methods
Skrill
Trustly
Interac
+
License
MGA - Malta Gaming Authority
Accepts Customers from
Players from United States of America not accepted
Company
White Hat Gaming Limited
Founded
2020
Website
captainspins.com
Available Languages
EN
ES
+
Customer Support
Live Chat, Email Support
Email
support@captainspins.com
Verified by
GamCare
Overall Rating
Rating follows
  • Bonus Offers & Free Bets
    3.7/5
  • Usability, Look & Feel
    3.7/5
  • Payment Methods
    3.7/5
  • Customer Service
    3.5/5
  • Licence & Security
    3.6/5
  • Rewards & Loyalty Program
    3.4/5
Last Updated on 06/10/2024
Fact checked by: Dean Johnson

Bonus Offer – Uncovering the Captain Spins Free Spins & deposit match promotion

We start our Captain Spins review Canada looking closer into the bonuses the site has to offer. As one of the new online casinos Canada, we expected Captain Spins to be offering its new customers a healthy welcome bonus to entice them in – and they didn’t disappoint.

Once users have sorted their Captain Spins login, they become eligible to receive the new player welcome package. Claimed over four deposits, new users can receive up to $1200 and 260 Spins.

When making your first Captain Spins deposit, the betting operator will honour your deposit in entirety up to $300 & gives you 50 free spins. Your second, third and fourth deposits will also see a deposit match up to $300, as well as 60, 70 and 80 free spins, respectively.

As with any online casino bonus Canada, be sure to check the terms and conditions of any bonus or promotion you are offered before opting-in. Our Captain Spins Casino Review uncovered that the current sign-up bonus funds must be used within 30 days, bonus spins used within ten and be wagered 35 times before you can withdraw your winnings.

Usability - Within a few clicks, you can be joining in on some great glitch-free gaming!

Next, our Captain Spins casino review takes a closer look at the overall design and usability, proving once again why this casino is a must-visit option.

The site is easy to navigate and boasts a simplistic but informative design allowing its users to search for their preferred games by name, provider, type, or you can head straight to their live casino.

The colours of blue, red, white and black run throughout the site, and the mobile-friendly version of the Captain Spins site features many of the games available on the desktop.

Although there is currently no Captain Spins app available for the site, the mobile user-experience is not tarnished at all – quite the contrary, in fact. You can create your account, make deposits and withdrawals, browse the availability of games from the lobby and join live casino games with no noticeable game-play differences to that of the desktop version.

The home-screen showcases the site’s current most popular casino games, top new games, current jackpots available and a rolling display of recent winners.

The most important aspects of your online casino experience are never more than a few clicks away. Allowing users to deposit and withdraw from their account, review the Captain Spins’ terms and conditions, or find a seat at the live casino in no time at all.

Payments – Check your Captain Spins Withdrawal Time before selecting your payment method

How easy is it to deposit into your Captain Spins account? Can I expect any fees attached to my transactions? What are the maximum withdrawals associated with my account? All of these burning questions are answered below in our Captain Spins casino review.

The Captain Spins Casino offers its users the ability to deposit and withdraw using the fastest and safest banking methods available. These are roughly on par to the payment methods found in our Quatro Casino review.

Canadian users can benefit from using Interac, Visa, Mastercard, Skrill, Paypal, and Neteller, amongst others. Deposits are set at a standard $10 across the board, with maximum withdrawals set at $5,000 per week. You can deposit and withdraw at ease when using the same deposit & withdrawal method; however, Captain Spin reviews and may ultimately interrupt any transactions that are withdrawn using a different payment type.

Our Captain spins review Canada has highlighted the need to check your chosen payment method before withdrawing any funds, as some payment methods will incur a small fee, as well as providing differing withdrawal times (varying between 1-7 days).

Customer Service – 24/7 Live Support available to answer any Captain Spins Betting queries.

Captain Spins prides itself on giving every player first-class customer service and scores highly in the customer service category of our Captain Spins review.

The only area we found Captain Spins to fall short was their FAQ section. You can access their support page easily by heading to “Support,” to be greeted by 5 FAQs and a brief summary offering help with troubleshooting. Taking into consideration how young this betting platform still is, we are sure more FAQs, and potentially a dedicated FAQ/self-help platform, could be added at a later date.

Despite lacking in self-help options, our Captain Spins Casino Review highlighted just how fantastic, fast and knowledgeable their customer service agents were, answering any questions and queries in a professional and timely manner.

We can speak first-hand regarding their live agents, finding them to be polite, responsive and transparent in their answers. The live support is accessible via the chat box in the bottom right-hand corner of your screen and has a variety of available languages, including Canadian English & French.

For any problems that are not of an urgent nature, we recommend using the Captain Spins email service. You can contact the site at support@captainspins.com and expect a knowledgeable customer service agent to have responded within 24 hours.

License & Security – Are Captain Spins Fraudulent? Do Captain Spins scam customers?

In a simple answer to the above, No. Our Captain Spins Casino Review captured just how safe the platform is, and we would be happy to classify Captain Spins as a reputable and secure online casino.

Captain Spins are licensed by the United Kingdom Gambling Commission and the Malta Gambling Association and have a responsible gambling policy used in alignment with begambleaware.org.

The online Casino site uses protection tools, similar to those mentioned in our Arcanebet review, that help control spending, allow for time-outs and complete exclusions. To restrict the chance of underage gambling, Captain spins reviews all applications and expects a form of identification to be submitted when creating your account.

The use of SSL128 encryption technology allows users to remove one less worry surrounding Captain Spins’ security and safety. Account breaches are unheard of with platforms using the SSL128 technology, providing users are keeping their passwords safe and secure.

The stamp of approval from eCOGRA should be enough to solidify Captain spins legitimacy and enough evidence to prove they are not a fraudulent online casino. The casino uses Random Number Technology (RNG), allowing bettors to have a fairer gambling experience.

Rewards & Loyalty Program – Work your way through the ranks to unlock Legend status!

Our Captain Spins Review Canada dives deeper into the platform’s VIP loyalty program next, focusing on how you can redeem bonuses, gain access to exclusive tournaments and unlock larger withdrawal limits.

New customers are automatically opted-in to the Captains Spins loyalty program and, as you work your way through the fiver tiers, you’ll uncover exactly why we believe this to be one of the best loyalty programs around.

An increase in your weekly withdrawal limit can be seen as you progress through the ranks, as well as personalized bonuses, promotions and, when reaching legend status, special gifts and dinners. We have itemized the tiers perks below:

New Recruit – All users starting point, allowing the standard $5,000 weekly withdrawal limit. After your first deposit, you will be credited with 2000 points towards your tier ranking.

Amateur – The next stepping stone on your VIP journey unlocks a healthy 2.5% cashback and $10,000 withdrawal limit.

Pro – When reaching pro status, you will keep your 2.5% cashback and up your withdrawal limit to $20,000

Extreme – Once unlocking the extreme status, you will be eligible to receive 2.5% cashback and unlock a withdrawal limit of $50,000

Legend – The top tier of Captain Spins allows for a $100,000 weekly withdrawal limit, 2.5% cashback, special gifts and dinners.

Captain Spins users will earn points when placing real-money bets on eligible games. They can then turn their points into bonus funds that can be used on the site at a rate of $5 for every 1000 points.

Software – Showcasing some of the best in the business

The search facility within the Captain Spins site allows for easy location of any games you wish to play. Users can search the top games across the site, new games, search by type, name, your favourites or game provider.

The young platform boasts some industry-leading software providers, allowing for a smooth, glitch-free playing experience. The site provides a demo option for its more popular games, ensuring users know precisely how to play before using their account credit. Notable game providers on the Captain Spins platform include Microgaming, NetEnt, Quickspin 1X2 gaming, 2by2, Red Tiger and many more.

Although the Captain Spins casino platform does not have an app for android or iOS, the mobile-friendly version has been well-equipped to better support all the facilities available within the desktop site. Create your account, deposit funds, and join a table on the go or from the comfort of your living room.

Game Portfolio – Slots aplenty and a very respectable RTP

There are plenty of games to keep users entertained on Captain Spins. Whether you are a fan of online video slots, fruit machines, or live blackjack Captain Spins caters for all.

Captain Spins has an extensive portfolio that equals what we found in our Ruby Fortune review. This offers users the opportunity to play over 1200 online slots, 50 table games, 19 Live dealer games, over 60 progressive slots (as part of their jackpot category), 17 scratch cards as well as giving you the option to “favourite” your preferred games for easy access next time you log in.

The Captain Spins home-screen highlights the platform’s top new games and most popular casino games, current jackpots available and a rolling display of recent winners.

Some of Captain Spins top games hold a Return to player (RTP) percentage in excess of 98%, meaning for every $100 placed, users can expect $98 to be returned in varying quotas. Further cementing itself as a fair and reputable casino.

Live Casino – Quality over quantity, as Captain Slots bring vegas to your living room

The live casino scene is thriving at Captain Spins, offering 19 games, including dream catcher, lightning roulette, casino hold ’em, three card poker and more.

Accessible via the lobby, courtesy of Evolution gaming, you can be sure to add to your casino experience when using the live glitch-free function.

Join experienced dealers, croupiers and like-minded peers looking to bring the real-life casino experience to their living rooms.

Limits – Pay close attention to the terms and conditions

Due to the vast selection of casino games available at Captain Spins, limits, wagering requirements, deposits, withdrawals and general terms and conditions associated with bonuses and promotions are varied per game.

Bonus amounts credited to a player’s account are subject to x35 wagering requirements. Different types of games played contribute a set percentage per stake to the total wagering requirements.

Simply put, when depositing $10 and receiving your $10 free bet, you will then need to wager 35x$10 before the bonus will be converted into cash. Depending on the game you choose will depend on how quickly your 35x$10 ($350) wagers will be reached.

If you choose slots that contribute 100% of your stake towards your wagering requirements, then it is fair to assume by placing 35 x $10 stakes, you will then be able to withdraw any winnings associated with this promotion.

For full percentages, limits, terms, and conditions, be sure to head over to the Captain Spins Promotional T’s & C’s

Product Summary – Plenty of fun to be had at the Captain Spins online casino

Casino Spins are offering a fantastic platform that fulfils all your online casino needs. If you’re looking for sports bets, you’d be better served with what we found in our PAF review. Established in 2020, Captain Spins are already offering in excess of 1500 games, supported by some of the best software providers in the industry.

Over 75% of the game portfolio is focused on online slots, with table games, live dealer games, jackpots and scratch cards making up the remaining 25%. Although offering a comparatively smaller selection of table games, the quality remains held to the same high standard throughout the site, and all main games are featured.

The live aspect of the site is a glitch-free haven, allowing users to interact with real-life croupiers and dealers, bet alongside like-minded peers and bring the casino to their living rooms.

Captain Spins Review FAQ

🌟 Do I need a Captains Spins promo code to unlock the bonus?

When it comes to minimum deposits, withdrawals and wagering requirements for your bonus, we always recommend checking the terms and conditions. These will vary between promotions, but Captain Spins are very transparent with its customers. To find out if the latest bonus from Captain Spins needs a casino bonus code, have a read of our latest casino review.

🤝Are Captain Spins legitimate and trustworthy?

Before you start playing at a new online casino, you’ll want to make sure that they have all the necessary security and licensing in place. To find out which licenses Captain Spins currently holds, take a look at our latest review at GamblingGuy CA.

🌎 Where can I download the Captain Spins iOS app?

The Captain Spins platform is cleverly synched to mimic whatever device you’re using, meaning the usability and accessibility are not tarnished at all when using the mobile-friendly version. You can create your account, make deposits and withdrawals, browse the availability of games from the lobby and join live online casino games with no noticeable game-play differences to that of the desktop version. To see how you can download the app and get playing, take a look at our Captain Spins review at GamblingGuy CA.

Overall Conclusion – The new kids on the block are kicking up a storm.

As our Captain Spins casino review draws to a close, we want to leave you with some key takeaways to think about before signing-up and securing your bet-match and free spin bonus.

Although young in years, the site is loaded with quality similar to that of online veterans within the same field. Bear in mind that it’s purely casino games here, so you may want to check out our NetBet review if you’re looking for sport bets. The Captain Spins site design is clean, slick and easy-to-use and adapted perfectly when using the site off of your mobile device.

The software used and gaming providers ensure you are playing top-of-the-range games under top-of-the-range conditions. Enjoy a fast-loading, glitch-free live casino at the click of a button.

Captain Spins are credible and secure, using SSL128 encryption to keep your funds safe. They advocate safe gambling, allowing you to self-exclude and set sensible deposit limits, and they are licensed by the Malta Gambling Association and United Kingdom Gambling Commission.

Captain Spins offer a complete online casino experience and, although young in age; we can already see a very bright future ahead. If you wish to do a little more research before committing to the online casino, then please check out our BetShah Review Canada and Wildz Casino Canada Review.

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  • 260 free spins for new players
  • Games from top developers
  • Fantastic range of jackpot games
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Our Team
Melissa RoyKyle TremblayDean Johnson
Melissa Roy
Melissa Roy
Editor
Kyle Tremblay
Kyle Tremblay
Editor
Dean Johnson
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Author

Players must be 21 years of age or older or reach the minimum age for gambling in their respective state and located in jurisdictions where online gambling is legal. Please play responsibly. Bet with your head, not over it. If you or someone you know has a gambling problem, and wants help, call or visit: (a) the Council on Compulsive Gambling of New Jersey at 1-800-Gambler or www.800gambler.org; or (b) Gamblers Anonymous at 855-2-CALL-GA or www.gamblersanonymous.org.

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