Bonus Offers - 100% Back on your First Deposit
The Casino Room sign up bonus is likely the first thing you see when you log into their site, so it’s a fitting place to begin our Casino Room review Canada. This is a 100% bonus up to $1,500 and it even includes Casino Room free spins. Naturally, the quality of this really depends on those terms and conditions.
Firstly, to receive the bonus, you’ll need to deposit a minimum of $15, which is fairly standard. There’s no promo codes or additional hoops to jump through. Once you do, you’ll receive 100% of the money you deposited. So, in that example, you’d receive $30 but you can go as high as the maximum allows. You’ll also get 30 free spins immediately and then 10 free spins for seven days. This is the case for all qualifying deposits. Both of these bonuses are available for 60 days upon activation: this is double the time you get from a lot of competitors – you’ve only got to take a look at our Jackpot City review or our 7Bit review to see that for yourself!
Other important terms to note include a $100 maximum on free spin winnings, and that e-wallet deposits like Skrill and Neteller aren’t eligible. There’s also a list of games that are eligible for bonus funds. Importantly, the wagering requirement is 35x, which is very competitive. This is also the case for free spins. Obviously, this is intended as an overview and we always advise you to check out the terms and conditions for yourself.
That said, we think this is a terrific welcome bonus and the perfect way to start our Casino Room review Canada. The maximum amount is exceptionally high and the terms are very reasonable. You’ll struggle to find a similar casino promotion with that wagering requirement. This is especially true when you consider it also counts for free spins. Everything else, like the inability to use e-wallets, is standard.
This brilliant start for our Casino Room review Canada does get more complicated, however. The rest of the promotions for this operator are done on an individual basis. What this means is that either through the promotional page when you log in or through your contact information, you will get bonuses sent to you based on your activity history. They’re tailored to your experience and what the operator thinks you would enjoy.
We really do think this is an excellent idea and the Casino Room casino has a great reputation in that regard. It does, however, mean we can’t provide analysis for other specific promotions in this part of our Casino Room review Canada. All we can say is that their reputation, our experience and the welcome bonus would suggest that the promotions they send are likely to be of high quality, but we can’t say anything more than that.
It’s an unusual approach, but one we think has the potential to add real value to your Casino Room betting experience. Plus, they’ve especially inspired confidence with their brilliant welcome bonus.
Usability, Look & Feel - Stripped Back and Quick To Load
This part of our Casino Room review Canada is tricky. That’s because, when it comes to design, beauty is in the eye of the beholder. This means that, while we can say we think a lot of people will enjoy the colourful yet stripped-back style of this operator, we can’t tell you whether it will suit your tastes. You’ll just have to check it out yourself to find out. In other words, unless the design just doesn’t work, we prefer to stay neutral and let you decide on this more subjective part of our Casino room Review Casino.
However, there are parts of the site design that we’re able to analyse. Structurally, Casino Room benefits very much from its focused content and stripped-back approach. Most of this site is focused on the games themselves. There’s very few gimmicks or extra content to take away from that focus. And it works wonderfully: everything is so easy to find and straightforward. They know you’re here for the games and they aim to make that process as simple as possible, and do so from banking to customer service – but more on that later.
Technically speaking too, we’re happy to say that Casino Room came off as pretty much flawless during our usage. There were no signs of slowdown, jitters, broken links or frustrating waits. Important to note too is that they have a Casino Room app and, we’re happy to confirm in this part of our Casino Room review Canada that it operates at the same standard as the desktop option – and a very high standard it is.
We checked out a lot of customer feedback during this process too and this is something that regularly gets praised, so we do think our excellent experience was typical.
Payments - All the Well-Known Providers Onboard
We massively praised this operator’s design in the last part of our Casino Room review Canada. That said, we do have one small criticism in that all the banking information we needed was not all in one place. We had to ask customer service. Here is a rundown of what we know following that research.
The Casino Room deposit options available include Visa, Mastercard, Interac, Skrill, Trustly, Neteller, Paysafecard and Mifinity. The minimum for both withdrawals and deposits are $10, and card deposits have a 2.5% fee. As mentioned before, e-wallets don’t qualify for the welcome bonus, which is standard practice.
Deposits should all be instant, or close to instant, and in terms of Casino Room withdrawal time, you can expect them to be processed by the site within 24 hours. Obviously, additional times depend on the exact option chosen and are beyond the control of the site. The time may also be longer during your first withdrawal as you will need to go through the KYC procedure, which will require photographic ID to prove you are exactly who you say and are eligible to register.
The only other information we have is that the maximum you can withdraw is €10,000 in a week or €30,000 in a month. We didn’t wish to make any assumptions on the currency conversions.
Their reputation here is excellent, as was our experience with the site. We just wish that everything would be laid out clearly from the beginning for the sake of clarity and simplicity, but we view this as a design oversight rather than a banking flaw. Check out our White Lion review for a comparison of payment methods to another quality online casino.
Customer Service - 24/7 Chat A Key Benefit
While we think that the Help section could use a few more banking details, otherwise, it’s pretty well put-together. They have a frequently asked questions section, alongside information on responsible gaming, a blog and general information on the site. Overall, it’s good, and a few more details could make it great. That said, when people look for customer service in our Casino Room review Canada, they’re often talking about what direct contact options are available.
Well, we have very good news in that regard because Casino Room has around the clock live chat support. That’s right, 24/7, night or day. Vital though to our Casino Room review Canada is that the service offered is truly excellent. We utilised them several times, at various points in the day and night, and always got a fast and informative response. They are also available through email if you want a more permanent record of your interactions and even have a phone line if you want to speak to someone in person. Absolutely world-class stuff when compared to our Dunder review and Genting review.
License & Security - Internationally Certified and Regulated
There are several different things that make an operator secure. Firstly, there’s some things we have already covered like KYC procedures and responsible gaming information. The latter is backed up by practical measures like betting limits and block settings.
Perhaps most important of all though is their license from the Malta Gaming Authority. Having a license essentially means they’re operating legally – so no Casino Room fraud or Casino Room scam can occur – and within a set of legally accepted standards. It’s also worth pointing out that the Malta Gaming Authority license is considered to be an exceptionally good one, as not all are made equal.
On top of that, there’s the use of encryption. This keeps all your sensitive data safe from any third-parties. They also have a fine reputation. No operator has perfect customer responses, but our research suggests they are overwhelmingly good. Lastly, the games are independently tested in order to prove they’re random and fair, ensuring you have a reasonable chance of winning. An absolute home run for this part of our Casino Room review Canada.
Rewards & Loyalty Program - Big Things to Come
We do give this operator credit in our Casino Room review Canada for consistently providing incentive through their personalised bonuses. However, we wouldn’t consider this a loyalty program. We make a distinction because most promotions in some way do reward loyalty and this kind of bonus specifically focuses on long-term tiered rewards for users.
It’s a negative, but for many, won’t be a relevant one, as these promotions do focus on benefiting their highest level of users. It goes against the basic principle of their promotional strategy, which is so individually based. Taking all this into account, we will consider this a flaw in our Casino Room review Canada, but only a small one. Check out our Casumo Casino review to see what other loyalty programs are out there.
