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Jackpot City Canada Review 2024: Is Jackpot City legit?

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JackpotCity was one of the pioneers of online gambling, tracing its roots back to 1998 when dial-up modems and screensavers were still a thing.

In this JackpotCity Casino Review Canada, we will delve into the track record established by the operator over the years. We will cover sections like the site’s quality bonuses and rewards, website look and feel, the plethora of banking options, customer services, licensing and technology. We will also go into detail on specific aspects of their offerings.

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JackpotCity CA: Pros & Cons
  • Many bonuses and rewards
  • Efficient customer service available 24/7
  • Over 500 games to choose from
  • A wide selection of deposit options
  • Some limitations in payout options
  • No USA players allowed
Payment Methods
Instant Transfer
Bank Transfer
MGA - Malta Gaming Authority
Accepts Customers from
Players from United States of America not accepted
1 – 3 Days
Baytree Interactive Ltd
Available Languages
Customer Support
Live Chat, Phone, Email Support
Verified by
Overall Rating
Rating follows
  • Bonus Offers & Free Bets
  • Usability, Look & Feel
  • Mobile App
  • Payment Methods
  • Customer Service
  • Licence & Security
  • Rewards & Loyalty Program
Last Updated on 12/05/2024
Fact checked by: Dean Johnson

Bonus Offers - Substantial from the Get Go

Since it is such an important attractor of new customers, deposit bonuses always provide insight into an operator’s approach to business. Our JackpotCity Casino Review Canada found this operator to be an attractive option for substantial welcome bonuses. They are easy to get and easy to throw into your betting pool. You don’t have to keep track of betting codes either.

Their casino bonuses are divided into several parts and they pay you match bonuses for your first four deposits.  JackpotCity Canada offers a generous sign-up bonus of C$1600 to all customers opening their first accounts. No bonus code is required and the player has the opportunity to redeem the bonus on the first four deposits.

Their minimum deposit is C$10, with a max of C$400 for each of your four deposits. The minimum cashout is C$10 and the maximum is six times your deposit. Note that, for the bonus to be paid in cash, you will have to wager at least fifty times it’s starting value. Some games also do not count towards the wagering cut-off. Look out for the terms and conditions for more info. This is a great offer, but we always recommend checking out the competition as well. On that note, we think you’ll find our Royal Vegas review makes interesting reading.

Long time players are not left out, as there are midweek and weekend bonuses on offer all the time. There are promotions packed with prizes where you can try your luck with free spins and take advantage of cash and casino credits. Our sense from this JackpotCity Casino Review Canada is that they do pull out the stops to ensure players return again and again.

JackpotCity has a loyalty system in which every wager placed will earn the player complimentary points that can be saved or converted into bonus credits. As you accumulate points, you can upgrade your status and gain access to rewards and perks matching your VIP status level.

Usability, Look & Feel - Cinematic & Captivating

While undertaking this JackpotCity Casino Review Canada, landing on the homepage felt like entering a cinema where the lights are dimmed for the start of a show. Things turn black, purple and white. The color scheme works well though and you are immediately clearly informed about the sign-on bonus and exclusive offers as a big purple sign-up button invites you in.

Navigation tabs are positioned at the top page. These will take you to registration, login, customer support, and there is a handy “add to desktop” option right there as well. Once registered, the buttons for home, casino games, banking and the loyalty programme are also right up there for easy access. The layout is uncluttered and easy to navigate.

The site has a really cool feature that saves your last played and most played games to the lobby, so you are able to return and continue playing as soon as you log in. There are over 34 language options to choose from when you click on the Language tab, which should ensure that Canada’s cosmopolitan population feels universally welcome.

Terms and conditions of casino games and promotions can be found at the bottom of the page. Here you can also find info on their affiliate program, their payout percentages, privacy policy and general info. The site is well contained and intuitively designed, similar to that found in our LeoVegas review. It won’t have you scrolling about to find things and will ensure that you can focus on the gaming aspects you are there to enjoy. Doing this JackpotCity Casino Review Canada was a pleasure on a site this well designed.

Payment - Among the Best

The range of payment options is one of the great features that impressed us in our JackpotCity Casino Review Canada. Options include credit cards, e-wallets and prepaid cards, like the Paysafecard. These options differ from country to country, so don’t take this review of JackpotCity Canada as representative. Check your local version of the site to see what is available.

JackpotCity pride themselves on the speed of their payouts and the fact they outperform competitors in this regard. You should be able to see your withdrawal within twenty-four hours, although the option you choose may have an impact on the withdrawal time. VIP members can request for clearance to be sped up. In our experience, such requests are usually granted.

A minimum deposit of C$10 is allowed. The withdrawal limit for all banking options is set at C$10 and no maximum limit is set. Withdrawals of around C$3500 will require you to provide identification for purposes of fraud prevention. We got a satisfying sense of security and peace of mind when looking at this aspect in our JackpotCity Casino Review Canada.

Customer Service - 24/7 Live Chat For the Night Owls

Our JackpotCity Casino Review Canada revealed that their customer response to email queries is a decent 48 hours. Their live chat service is available 24/7, and they can assist customers in at least fourteen languages. Calling them will get you in touch with friendly support staff who are well trained and able to sort issues out immediately.

With the phone-in option, some delay may be experienced as they pass you on to the right department. Support is also quite efficient on your iPhone or Android mobile device. A well-resourced FAQ section may also answer some of your more straight forward questions without having to contact them – so do check that out first to save time.

The 24 live chat and the general high quality of support indicates an appreciation and prioritization of customers. Our JackpotCity Casino Review Canada rate this aspect a big plus and another substantial reason to sign up to the JackpotCity experience.

License & Security - Internationally Certified and Regulated

JackpotCity is certified with eCOGRA and EU regulated. Its license is provided by the Malta Gaming Authority which differs from the Curacao licensing found in our review. But both of these registrations and certificates will keep you safe. Our JackpotCity Casino Review Canada also found a high level of security, legal compliance, and safety and reliability are features of this operator and that gamers can use the platform with confidence.

The eCOGRA certificate is your assurance that the gaming opportunities on offer are fair, your deposits are safe, and their behaviour is honest. Their latest eCOGRA report indicates that payouts are 96% on average. On the security side, your personal info, gaming, and transactions are protected by SSL data encryption technology. This is the same level of encryption found in our SlotWolf review and it means that you can rest easy that your data will be in safe hands.

Registration with the Malta Gaming Authority is a big plus, as they have strict guidelines for companies to comply with in order to obtain and retain their licenses. Casinos are required to offer a safe gambling experience and our JackpotCity Casino Review Canada research confirmed their compliance. SSL encryption is utilised to protect your banking transactions with this casino.

Rewards & Loyalty Programme - VIP Levels Ready to Climb

In our JackpotCity Casino Review Canada, we immediately received 2500 loyalty points and we were added to the VIP program as a bronze-level member. You increase your loyalty points by betting. Every one dollar earns you one loyalty point. Keep in mind that betting bonus credits are excluded from these rewards, as only cash bets are counted.

Your points can be used for free spins, bonuses and free credits when you have enough accumulated. These points can also be used at JackpotCity’s associated casinos like Spin Palace and Ruby Fortune. Personal VIP hosts are available to members of the program. Details of the points you need for each benefit are displayed in the relevant section of the site.

Daily specials and great bonuses are the order of the day when you are a member. We found that bonuses tend to get better as you reach the higher reward levels, so it has an incentive aspect built-in. You also have to keep betting to retain your position at those higher levels. Failing to achieve the required points may see you drop a level at the end of the month.

JackpotCity Casino

Software - Like Polished Steel

The polished look and feel of the games we encountered in our JackpotCity Casino Review Canada are delivered with the compliments of Microgaming and, for the live offerings, Evolution Gaming. These software providers are known for the quality and quantity of their games. There are more than 600 games available, including slots, blackjack, roulette and video poker.

All Microgaming games are playable on a variety of browsers, as well as in downloadable format. The company boasts award-winning innovation and high-quality software that is strong on security and ensuring that casinos and players are safe. Our JackpotCity Casino Review Canada confirmed their slots offer the most massive progressive jackpots in the industry.

Game portfolio - Well Over 600 Choices

With over 630 casino games to choose from, every player will find their favourites at this casino. You can test your skills at any of over 70 table games. There is an excellent selection of Blackjack games, with 34 varieties on offer. Roulette, baccarat, poker and plenty besides are all ready for you to play.

With all those options available, we are not able to provide a complete list of games here. When you go on the website, you can easily find your favourites by clicking on the “Casino Games” drop-down box and selecting your desired category.

Live Casino - Streaming Compatible For Personal Interaction

The Evolution Gaming powered live dealer games offer an immersive gambling experience that brings the live action right into your room. HD video streaming allows you to interact with the dealers and live chat lets you interact with your fellow players at the table. The animations are crisp and the sound quality is excellent, with no disruptive interference or ambient noises.

Our JackpotCity Casino Review Canada were particularly impressed by the professional and friendly demeanor of the dealers. They manage to create a hospitable and friendly atmosphere. There are several cameras keeping a close watch on the wheel when playing live baccarat or roulette. A “plus tables” button allows you to play multiple tables if you feel adventurous.

In our JackpotCity Casino Review Canada, we were also extremely pleased to find the live casino optimised for mobile devices of all formats and operating systems. There is no limit to your options for enjoying the thrill of live gambling and all you need to do to apply your winning ways. Just remember to tip that dealer.

Limits - Clearly Visible Min & Max

Launching each game allows you to see the minimum and maximum betting limits allowed. Adjusting the coin value and number of pay lines will give you an idea of the range. There does not appear to be a way to glance at limits from the lobby or anywhere else on the site, so it will have to be a check and explore exercise.

Product Summary & Conclusion - a Thoroughly Impressive Casino

With over 630 casino games to choose from, our team at GamblingGuy were more than impressed with what we found on the JackpotCity site. Not only do you have a multitude of casino games to choose from but you also have a quality selection of live casino games available to play as well. You could do a lot worse than JackpotCity, as the site offers an exciting casino experience for new and seasoned players alike. If this casino offer doesn’t meet your needs, check out our Gate777 review.

JackpotCity Casino Poker

JackpotCity Review FAQs

💰Can anyone claim the JackpotCity welcome offer?

There are times where perhaps you may not be able to claim a certain welcome bonus. Our JackpotCity review takes a closer look at the terms and conditions of their welcome bonus and what it might mean for people located in certain countries. We also give you all the details on what the offer is and how you can go about claiming it.

🎲What casino games are available to play?

The best online casinos will offer their players a plethora of different games to play including slots and table games. Our JackpotCity review combs through the site’s casino section to give you the exact number of games they offer, who the software providers are and what some of the most popular titles are.

🎰Can I earn any free spins?

Having a great selection of casino games is a great way to keep your player base strong but players love nothing more than a chance at a few free spins. That is why our JackpotCity review takes a look at the promotions currently on the site, to make sure that you don’t miss out on any free spin bonuses that the bookmaker might have available.

Overall Conclusion - More than you could Wish For

Just about every product you could wish for in an online casino is available at JackpotCity. Anything from classic slots to colorful, high tech and brilliantly animated video slots and licensed theme games. Live betting pulls you into the world of casino fun as if you were in Vegas, and the cutting edge software by Microgaming and Evolution Gaming carries it all off without a hitch.

JackpotCity is a market leader in many respects. They have an impressive and well-deserved reputation in the online gambling industry. This is just reward for the effort they put into customer service, game variety, and site usability. Banking is uncomplicated and setting up an account is an easy process.

Our JackpotCity Casino Review Canada revealed that this is an operator that lets players lose themselves in the betting world of their choice, all in an environment that handles the technical stuff on the player’s behalf. Frequent promotions provide entertaining distractions and an extra dose of that feel-good factor. JackpotCity, in our estimation, is a great place to play. For another great offer, head to our NetBet review.


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JackpotCity Casino
Rating follows
  • 600+ casino games
  • Slots from Microgaming
  • Evolution live dealer games
JackpotCity Casino Bonus
T&Cs apply, 19+
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Melissa RoyKyle TremblayDean Johnson
Melissa Roy
Melissa Roy
Kyle Tremblay
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Dean Johnson
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