Our NEO.bet Review 2020
NEO.bet Canada Review - Scam or Legit? GamblingGuy Tests 2020
NEO.bet was first launched in Germany in 2018 but has since crossed Europe, jumped the Atlantic and firmly established itself in Canada. The operator is best known for its diverse and easy to use online sportsbook, which has been engineered by betting pros with decades of experience in the gaming field.
This NEO.bet review Canada will examine the site’s trusted reputation, its impressive pre-match and live betting offerings, and explore why we think NEO.bet is a great option for sports gamers. However, we’ll also take a look at the site’s shortcomings and suggest some bigger and broader betting alternatives.
NEO.bet: Pros & Cons
- Decent sportsbook selection
- Super-fast website and mobile app
- Excellent security and payment option variety
- Useful Personal Bet Configurator tool
- Other providers tend to offer access to more sports markets
Good bonus offers are the gold standard when it comes to online gaming and sports betting. That’s why in researching this NEO.bet review Canada, we were disappointed to see that NEO.bet isn’t offering any NEO.bet free bets or bonuses at the time of writing – not even a basic new customer deal.
However, it would be wholly unfair for our NEO.bet review Canada to suggest that this operator is a damp squib when it comes to bonuses, as previous NEO.bet reviews have uncovered many attractive offers. What’s more, NEO.bet is currently advertising a “NEO.bet bonus system” for existing players. Its terms just aren’t very transparent for those who are on the fence and haven’t yet signed up. The site’s bonus page simply states that players will receive new bonuses each time they turn over the money from their previous bonus 5 times at a betting odd of 1.50 within 100 days.
NEO.bet has received heavy praise in recent years on account of its easy-to-use NEO.bet app – and we can see why. At the time of writing this NEO.bet review Canada, the operator is promoting one single, clear-cut app to be used consistently across all devices, so that desktop and smartphone gaming experiences are always in-sync.
This approach works well and even the old-school website is clearly laid out and easy to navigate if you prefer to place bets through your browser. The sports homepage offers a traditional grid system, with important and recent soccer matches displayed first, followed by sub-categories for other sports like American Football and Table Tennis. Everything loads quickly and sports odds can be clearly filtered using a toolbar, but the black-on-grey colour scheme is a little dull and uninspiring when compared to the bright pastel hues offered by rival operators. It’s all very function over form.
Every good NEO.bet review Canada should outline an operator’s payment methods and restrictions, so here goes…
When making a NEO.bet deposit or withdrawal, app-based payment options tend to be favoured, but traditional credit or debit cards are also accepted. The full list of payment methods includes MuchBetter, INTERAC, ExpressConnect, Apple Pay, Mastercard/VISA, Klarna, paysafecard, Skrill, Neteller, Neocoin and bank transfer – but fees and limits vary drastically between providers.
Minimum deposits typically sit at CAD $10, and minimum withdrawal limits at CAD $20. However, maximum deposits for some providers are capped at just CAD $500 and some payment methods incur fees of up to 3%. Meanwhile, the standard NEO.bet withdrawal time can take anywhere up to 3 days. We’d recommend using Klarna or Apple Pay to avoid withdrawal caps and long processing times. Both offer limit-free withdrawals and immediate cash transfers, so always check to see what works best for you.
NEO.bet claims to be “made by professionals for professionals”, so it should know exactly what level of customer service its players want, right? However, our NEO.bet review Canada can reveal that there are some limitations.
For example, NEO.bet offers a helpful free chat function, but reachability is limited as its only available between 09:00 and 22:00 CET. This could prove challenging for Canadian customers. Furthermore, support is available in English and German only, which makes sense given the operator’s main target markets but could be bad news for French Canadians…
There is no hotline available for customers who prefer to use the phone but there is a callback service. We understand that NEO.bet is a tech-focused provider, but still think that having no direct hotline is quite inconvenient. FAQs and email support are readily available, but we think the online chat function is probably your best bet.
So, what does our NEO.bet review Canada make of NEO.bet’s security? The company is operated by Greenvest Betting Ltd., which is regulated and licensed by the Malta Gaming Authority (MGA). Hopefully, this should alleviate any concern of NEO.bet scams or fears that NEO.bet is not a legitimate provider. The MGA has a strong reputation on account of its governance of online betting, so NEO.bet definitely gets the green light from us.
Encryption also looks pretty strong too, with NEO.bet fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) and proudly advertising itself as TÜV certified – a sure sign that the site’s security framework is water-tight. What’s more, multiple age verification measures, such as the request of legal ID documents, are in place to protect minors from using the site. Our NEO.bet review Canada also found that Gambling Therapy and addiction prevention is promoted all across the site.
We have already mentioned in this NEO.bet review Canada that NEO.bet offers existing players recurring bonuses, but what other loyalty perks are available?
Well, NEO.bet’s approach towards rewards is a little unconventional. Instead of offering a traditional VIP programme, NEO.bet rewards all NEO.bet betting customers each time they place a new bet. This is called the NEO.bet “Bonussystem”.
So, how does it work? New customers must unlock the scheme by depositing money into their account with either Skrill, paysafecard or bank transfer. From here, they’ll be asked to select a “personal bonus” that suits their playing needs – and recurring bonuses will be forever at their disposal for as long as they continue playing. Put simply, customers will receive a new mystery bonus each time they turn over the money from their previous bonus 5 times at a betting odd of 1.50, as long as this happens within 100 days.
In all, this NEO.bet review Canada is more than happy to recommend NEO.bet as a great place to play if you enjoy sports betting – especially if you are a tech-savvy player who loves apps, live streams and video feeds.
NEO.bet’s strengths include its competitive odds, easy-to-use website and apps and its fully-customizable limits. For the purposes of this NEO.bet review Canada, however, we feel that the site’s main weakness is that other providers such as Betfair and 32Red tend to have a more diverse sportsbook with a greater selection of sports to choose from.