There are all sorts of reasons why you might want to close your Stake.us account, whether permanently, or just for a while. You might also get your account deactivated by the operator for the breach of a condition. But what happens when it comes to reactivating it? Is it something you can do yourself? Is it even possible? We decided to take a closer look and report back on our findings.
Back in the game? Get an exclusive offer from Stake.us right here
25 SC and 25K GC signup bonus
What Was the Reason for Deactivating Your Stake.us Account?
Before we can properly address the issue of reactivating a
Stake.us
player account, we need to explore the reasons why someone might deactivate their account in the first place, as every scenario requires a different procedure to activate your account.
You Opted for a Break in Play
As one of the
best sweeps casinos available to US players, Stake.us offers robust solutions for anyone wanting to take a step back, whether for a short break or for a longer period. And there are a number of options available to you. You might have a deactivated Stake.us account because you select a ‘Break in Play’. You can easily set a Break in Play from within your account Settings, in the Responsible Play section. Youâll still be able to log into your account and claim any prizes due to you, but you wonât be able to play games. Your break can last:
- 24 hours
- 48 hours
- 7 days
- 30 days
- 2 months
- 3 months
Can you reactivate your Stake account during a break in play?
No, it is not possible to reactivate your account until your chosen period has ended.
You Decided to Choose Self-Exclusion
Self-exclusion is there for users that might be concerned they are developing a social gaming problem and want to exclude for a long period of time. You wonât be able to access the site or claim any bonuses for the following time periods, depending on your settings:
- 6 months
- 1 year
- 2 years
- 5 years
Can you reactivate your Stake account during Self-Exclusion?
It depends. When Stake.us receives the email request for self-exclusion, your account will be placed on a 24-hr cooling off period, which will not allow you to play. Once this has passed, you’ll receive an email to confirm your self-exclusion duration request.
If you changed your mind and want to reopen your account, do not reply to this email. If you do not reply, your Stake account will be reopened.
On the other hand, if you confirm your self-exclusion request, your account will be deactivated for the confirmed period, and you cannot reactivate it until the time period has elapsed.
Stake.us disabled your account
If you take the time to read through the Stake.us terms and conditions â which is something we strongly recommend â youâll see that signing up requires you to fulfil certain requirements. There are age and area restrictions, as well as a strict limit of one account per person.
Moreover, the fact that itâs possible to purchase Gold Coins packages means that ID and anti-money laundering checks are required. Stake.us takes any breach of its terms extremely seriously and wonât hesitate to shut down accounts that it feels arenât genuine. Here’s a summary of common reasons why Stake.us can disable your account:
- You lied about your location and you are accessing the site from a restricted territory.
- You submitted false verification documents.
- Your verification documents don’t match your registered details.
- Stake.us is suspicious of potential cheating while playing
Stake slots
or other games.
- You tried to open up more than one account in your name.
- You abused of bonuses.
Can you reactivate your account if Stake casino disabled it?
It depends. The first thing you need to do is check your email inbox. If Stake.us disabled your account for any reason, you should have received a notification explaining why. If there is no email, reach out to customer support.
If there is an email with a reason, go through the T&Cs and see if you violated one of the terms. If you agree that you violated one of the terms, you probably can’t reactivate your account. You can still reach out to customer support just in case.
If you feel the reason is unfair and not in line with T&Cs, you can approach customer support to open a case. If you successfully argue that the account was unjustly disabled, you will be able to reactivate it.
How to reactivate a Stake.us account
As you can see, reactivating a Stake.us account depends on the situation you’re in, which is why there’s no clear step-by-step process to kickstart reactivation. However, if we had to summarize the main points:
- Understand why your account was deactivated in the first place. Was it your decision, or Stake’s? Can you reverse the process?
- If Stake.us claims a violation of one of the terms and you disagree, take screenshots, scan documents or other supporting evidence.
- Reach out to customer support with the request, even if you’re unsure the support team can help you.
How to recover your Stake.us account
If on the other hand, your problem is losing access to your Stake.us account, this more easily solved as your account is still activated:
- If you forgot your password, recover password by pressing ‘I forgot my password’. A recovery email will arrive.
- If you lost access to your email, try to regain it back. If this doesn’t work, email support@stake.us.
- If you lost your 2fa code, contact the support team on recovery@stake.us. and they will initiate the procedure.
All of these issues should be easily resolved within 48 hours as it’s easier than the full reactivation of an account.
Stake.us puts safety first
Even though no real money gameplay is involved at any point, Stake.us is committed to providing its players with a safe and enjoyable experience. The operator understands that mistakes can sometimes happen, and will consider every account reactivation request on its merits – and that applies whether it was the player or Stake.us that made the original account closure request.
Other recommended US social casinos
