Our 32Red India Review 2020
Is 32Red India a Scam or Legit?
32Red is a multiple award-winning online casino that gives punters all the thrills they could expect from gambling online with online Poker, Bingo, and Sports betting. The Casino is part of the Kindred Group PLC, which has multiple brands under its umbrella. It has been licensed under Gibraltar since 2002 and also operates under the UK Gambling Commission Licence. Having these licenses confirms that the site is legit and is not a scam or fraud.
Our 32Red reviews have found these pros and cons:
32Red Pro and Con
- Safe and secured site
- Offers live betting
- Excellent live chat support
- Provides Poker, Casino and a sportsbook
- Live streaming not available for Indian players
- Does not accept INR
Bonuses are essential, and now it is the norm to get bonuses from some of the best online casinos out there, may it be for Netent or other gaming casinos. It can come in any form from no deposit, to deposit to free bets. Let us see what 32Red has in store for its Indian punters when it comes to bonus offers.
32Red offers only one welcome bonus to its Indian punters, which is the casino bonus. You cannot use this bonus for its other products like sports, Poker or bingo. Punters get a 150% Bonus up to £150 when they make their first deposit. The minimum deposit to claim this offer is £10, and you are eligible for this offer only if you pay using debit card/credit card or PayPal (PayPal is not available for Indian punters) only. It comes with a 50x wagering requirements and only a few games contribute towards this requirement. To access the list of games, kindly refer to the detailed terms and conditions. The maximum bonus is £150.
We really wished there was another bonus for sports lovers too. 32Red surely could improve its welcome bonuses for Indian punters. We have mentioned the currency as GBP. When you deposit in INR, your standard bank rate applies.
150% up to £150
Usability: 32Red has a good usability rating. The information on the homepage is detailed. It might be a little baffling for new people. On the top-most left panel, you can see all the important quick links for Sports, Poker, Bingo, About Us, Blogs, Promotions and so on. On the top-most right panel, you can see your account details, the currency, and login details. The middle panel is all about the featured games which are displayed in thumbnails. There are a lot of valuable resources you can find in the bottom panel relating to gambling. You can also find the deposit methods, news and even list of daily winners here.
Design: The site uses a bold red theme. The site looks a little cluttered up, and it has a vast amount of information. The tabs and products are located well, but at times you can get lost because of the brimful of information that the site displays.
Performance: The site, in spite of housing such detailed information, loads up very fast. It optimizes well on the small screen and does not lose any functionality. Even with a mediocre speed, we managed to explore the site without any issues. You may need a good connection if you are using their live Casino. 32Red offers a great mobile app for its on the go punters, but unfortunately, it is not available for the Indian punters on Play Store. Check out the bet365 india app.
Banking options on 32Red are okay, but the biggest disadvantage for Indian punters is it does not accept INR. Punters can deposit in major currencies like US dollars, Pounds, Euros etc. That also means Indian punters have to pay for a conversion fee. For Indian punters, these are the ways you can deposit funds:
- Skrill 1-Tap
- Visa and Mastercard Debit and Credit Cards
The minimum deposit for all the methods is £10, and there is no maximum deposit limit on 32Red. The processing time is instant for all.
The only way Indian punters can withdraw money is through wire transfer. Upon withdrawal request, it remains pending on the account for a minimum of 24 hours before 32Red processes it. The withdrawal time depends on the hour of request. Further, if a withdrawal is requested before 3 PM, it will be processed on the next available banking day. If a withdrawal is requested after 3 PM, it will take another banking day to reflect in your account. The hours run between 9 AM to 3 PM Monday to Friday. There is a withdrawal fee if it is more than the minimum amount. You also may have to check with your bank for the extra charges.
The most preferred payment method we would suggest is the debit or credit cards if you are interested in claiming the bonus.
There are many ways you can get in touch with the 32Red team. A special dedicated button is on the top-most left panel which when clicked opens up the FAQ along with the option of email, phone and live chat.
- FAQ: 32Red has an extensive FAQ where you can find most of the common queries answered. From login issues, to deposit methods, everything is covered.
- Email: There is a form available on 32Red, which you need to fill in with the relevant details, and you could also explain your problem by uploading a picture or a screenshot. The team will get back to you in no time.
- Live chat: Live chat is always the most preferred option and it is available on 32Red. The team answers all the questions, and there is no long waiting time.
- Phone: To call and speak to their service representatives, you need to dial +350 20049395 (standard charges apply).
Punters would be getting a special account manager if their activity is under their radar and they are lavish spenders. Special account managers are provided only to VIPs.
As seen in our “Is bet365 safe?” review, one of the most important aspects to consider when choosing a new online betting provider is their licensing. 32Red is a license holder of the UK Gambling Commission and the Government of Gibraltar. It is a safe and legit site and is owned by the Kindred Group. Besides 32Red, it has many other casinos under its umbrella such as Unibet, iGame and more. Kindred Group is a publicly listed company on the Stockholm Stock Exchange (Nasdaq).
You can use both your Credit and Debit cards with total confidence at 32Red. All card details are stored on a secure server, protected by the latest firewall systems. 32Red uses 128-bit SSL (Secure Socket Layer) Digital Encryption in order to protect all transactions over the web, as used by major financial institutions.
To register on the site, you would need to verify your age to prove you are above 18 years. 32Red does not allow players below 18 to play on their site, and they use their own software to check and verify your age. They also ask for documents, including your recent photograph (not less than three months old).
The random number generator used in the 32Red games is tested and verified every month by independent auditors in order to confirm that the results are truly random and have not been tampered with. In addition, the 32Red payout percentage is also reviewed every month to confirm that it is within an acceptable range. 32Red is a proud recipient of the eCOGRA certification, that says their games are fair, the RTPs are reasonable and that they are trustworthy. Further, it is also associated with GamCare and GamStop.
The pinnacle of accolades has been awarded to 32Red by casino watchdog stalwarts, namely Casinomeister™, giving them the title of the ‘Best Casino of the Decade’.
Offering regular promotions and rewards to loyal punters is a significant way to encourage punters to return. 32Red gives existing users good bonuses, and you can view them from your account. 32Red also offers a birthday bonus for existing customers.
The accounts are regularly monitored for selecting VIP, and if you fit in, you will be contacted by their team through email or phone. Although nothing is clearly mentioned on their site, we believe VIP members would be getting good rewards.
32Red also offers a program called Red Rubies to reward each and every player for gameplay in the Casino. Each time you play for real money, you will earn Red Rubies and climb through the loyalty tiers to get more rewarding offers. Every 1,000 Red Rubies can be redeemed for ten free casino chips. Below is the table to help you understand the program:
|Loyalty Tier||Entry Red Rubies||Ruby Requirements to stay in the tier|
|Club Rouge||Invitation Only||Reviewed by VIP managers|
Once you become a VIP member, you get a specially dedicated account manager who would help resolve your queries.
32Red offers a good casino, outstanding help support, great horse racing odds and a lot of valuable resources. The site, although cluttered, is fast and easy to load. The downsides are they do not accept INR, do not provide live streaming, do not offer a dedicated app to Indians and also their odds are not as appealing as its rivals. However, if you are a fan of horse racing, or you prefer Poker, this may be one site you would want to try. For more provider reviews, be sure to check out our Casumo India review and LeoVegas casino reviews India.