CasinoCasino India Review 2023: Is CasinoCasino Scam or Legit?

Most casinos offer bonuses to new punters to attract them and help them play in a minimal-risk environment at first. Like any other operator, CasinoCasino also provides a welcome bonus for its punters to give them a kick start in gaming. The welcome bonus offered by CasinoCasino is only for new players so they can navigate and try some of their games at the casino’s expense. When punters deposit funds, they get a 10% cashback up to 7000 INR along with double their deposit. So, for instance, you deposit 700 INR, you get 1400 INR in your bankroll. The bonus requires to be wagered or played through. At CasinoCasino, you need to wager it forty times before you can withdraw your bonus. The time given to fulfil your requirements is thirty days before a withdrawal can be approved.

It is possible that you may not want a bonus. In that case, once you are logged in, you can easily cancel the received bonus. If you wish not to receive a bonus, you can disable this option in the My Account section.

Besides the welcome bonus offered by CasinoCasino, there are always different promotions and bonus offers available. These can vary, for example, you can get a deposit bonus or even a free spins bonus on a certain video slot. As these vary from the welcome bonus, they have separate terms and conditions.

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Usability: When you log in on CasinoCasino, you are welcomed with a lot of thumbnails of the popular games on the site. The signup process is straight forward, and users need to verify their account using the link given on the email. The home page divides games by offering tabs like Live Casino, slots, table games, video poker. The site map has all the other tabs like Terms and Conditions, Bonuses details, Affiliates, and so on. The page is simple, and there is not much detail on it. The site is available in English as well as three other European languages. The overall site usability is simple and straightforward.

Design: CasinoCasino uses a simple black and orange theme with two smiling oranges in its logo. The idea here is to cheer the crowd and give a friendly feel. The site is not detailed and thus, clutter-free.

Performance: The site loads up easily on the desktop even if the internet has a slow speed. It is the same for a mobile site as well. However, there is no special dedicated app for Indian punters. To use the site on your mobile, you need to use it under Chrome. The site does not lag or hang.

CasinoCasino offers many variations of Video Poker

There are many payment methods available at CasinoCasino

Banking options are crucial for online gambling. It is preferred to look out for a casino that accepts your local currency. Fortunately, CasinoCasino accepts Indian currency and also accepts other major currencies making it easy and flexible for its players. When you sign in to your account, you can choose ‘Play Now’ or ‘Deposit’. When you choose ‘Deposit’, you’ll be directed straight to the deposit page. Most payment methods you use will credit the funds immediately into your CasinoCasino account. Bank Transfer payments take more time, and the minimum deposit for this type of payment is Rs. 2000. There are various ways to fund your accounts at CasinoCasino like Debit Cards and Credit Cards etc..

Here are the deposit methods:

Here are the withdrawal methods:

Withdrawals can only take place in the same method as the last deposit was made with. If the method is not available, a bank transfer applies. The best method of deposit is Visa for Indian punters because Neteller and Skrill will not qualify the welcome bonus.

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Next, in our review, we talk about how efficient CasinoCasino customer service is. Their customer service team is available seven days a week from 08:00 till 01:00 (CET). There are several ways to get in touch with them. To get in touch, you could use one of the following options:

• Live Chat:The live chat at CasinoCasino, is a function on their website where you call an agent to exchange text messages. The live chat is an effective tool to get an adequate answer to your questions. However, the live chat app is not available round the clock, which was quite disappointing. It did not even work from their mobile site.
• Telephone:CasinoCasino can also be contacted by phone. You can call them on +356 2034 1581. International charges might apply.
• Email:If you wish to contact by email, you can drop one at service@casinocasino.com. Their trained staff would answer your email within an hour.
• Contact form:Instead of the live chat, phone or email, you could also submit your message in a contact form, under the support tab.

All the customer agents speak fluent English. Unfortunately, they do not speak Indian languages.

You could also have a look at their FAQ section, where you can find a lot of information regarding casino games, payments, withdrawals and so on. There is nothing stated on their site for VIP members.

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CasinoCasino has been granted a license to offer remote games of chance by the Malta Gaming Authority (MGA). MGA is the best regulatory authority in respect of the management of player grievances. Their complaints team is open and helpful in the discussion of player issues. Although not in India, the casino is linked to PayPal, which also gives us an assurance that the site is not a scam as PayPal never associates itself with a fraud site. Here’s a good list of PayPal casinos.

In addition, CasinoCasino uses the highest levels of encryption available to keep your data private. They use secure servers on which your personal, encrypted data is stored. Their servers are only accessible to trusted members of their team. They do not share or sell player data with third parties.

CasinoCasino does not let players below 18 play on their casino by verifying your age through documents submitted. They are also associated with GamCare and GamStop to support responsible gaming. All support members of CasinoCasino have been trained and educated to help you as a player. This support can come in various ways from explaining a procedure within the casino but also in helping you when it comes to responsible gaming.

The CasinoCasino site is associated with GamCare and GamStop.

It is always great to be treated as a VIP member or to get something in return when you spend enough time and energy on a casino. These days you find rewarding programs where you get points and which can be redeemed for free spins, bonuses, or even other expensive things like phones. Unfortunately, at CasinoCasino, there are no such rewarding programs.

Let’s take a look at what they offer:

• Loyalty program for existing customers: Existing customers can take advantage of the regular bonuses on the site. You need to log in your account and check under the tab Active Bonus, which displays all the bonuses you have.
• Separate bonuses on deposit: Depending on your activity, the team would reward you bonuses on deposit. But the site does not openly talk about it like most of the other operators.
• VIP Program / Bonus: There is no loyalty program or a point accumulation program. There is a cashback reward which you can see from your account. These days a loyalty program is one feature which punters look at, which is, unfortunately, missing in CasinoCasino.
• VIP events: There are no special invites to exclusive events for VIP members on CasinoCasino.
• VIP manager: It does not state anywhere on the site that high spenders would get a VIP manager. You may if your activity qualifies you like a VIP. But there is no evidence about the same.