JackpotCity Casino Bonus
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  • Live casino matched deposit bonus
  • All top table gaming options featured
  • Excellent live casino platform

Our Jackpot City India Review 2020

Is Jackpot City India a Scam or Legit?

Jackpot City is a US-based online casino, established in the year 1998, one of the first online gambling providers in the industry. They are licensed and monitored under the Malta Lotteries and Gaming Authority. This body closely monitors and controls the activity of the casino. They have maintained their great service ever since their establishment, covering more than 20 years. They offer over 500 games in their casino collection. The Jackpot City does not offer sportsbook, casino or slot games for Indians. The only product available for Indians is their Live Casino.

Gambling Guy offers detailed reviews on every operator by carefully examining all the features of the online gambling provider has to offer. Here are the pros and cons of Jackpot City:

JackpotCity Casino Pro and Con
JackpotCity Casino Pro and Con
  • Accepts Indian currency
  • Offers Live Casino
  • Round the clock live chat support
  • No sportsbook Poker for Indians
  • No slots for Indians

Bonus Offers & Free Bets

When you sign up for Jackpot City, you can see a welcome bonus offer for their live casino. It is a deposit offer where your deposit is matched 100%. Meaning, if you deposit Rs. 200, you get Rs. 200, making a total of Rs. 400 in your account. This is not just on your first deposit. You get bonuses for four deposits on Jackpot City. The maximum you can get is Rs. 40000 per deposit, which means if you fulfil the requirements and deposit Rs. 40000 in each deposit, you can claim Rs. 160000 on Jackpot city. Now that is what we call a Jackpot! The minimum deposit is Rs. 1000.

The bonus needs to be claimed within a span of seven days, after which it expires. Further, they come with wagering requirements of fifty (50x). It means you deposit Rs. 1000; the playthrough requirement would be 1000×50 = Rs. 50000. Only upon fulfilment of this requirement can you get the money in your bankroll.

Where the bonus seems too lucrative, we surely urge our readers to go through the entire terms and conditions before hitting the button claim. You can even speak to their customer support to throw the doubt out.

Usability, Look & Feel

Usability: The site is simple since it just offers one product. There is only one tab “Live Casino” on the top. You can see other tabs like Message, Promotions, Inbox, Live Chat and Bank on the right side of the page. The homepage shows all the live casino games it offers to its punters. Creating an account took less than five minutes on Jackpot City.

Design: The site uses a purple and black theme. It is very dark but gives the feel of a real live casino. But they also give an option to make it lighter which you can do from your account drop-down menu. The fonts are clear, the site is basic, not cluttered and easy to understand.

Performance: The site loads up fast if you have good broadband, we found in our reviews. There is no dedicated app for the Indian punters on Play Store. If you are an on the go user and want to play Jackpot City on your mobile, you can. All you need is a good connection. You need to open up the site in your Chrome, and you are all set to go. You cannot play their live casino games if you have no funds in your account.


There are certain operators offering payment methods like Paypal, Debit Cards and Credit Cards. Indian punters can fund their accounts on Jackpot City in the following ways:

  • Neteller
  • Skrill
  • Cards
  • Skrill 1-Tap
  • AstroPay Card

For withdrawals, each withdrawal will remain pending for a minimum of 24 hours, so that the players can reverse their withdrawal if they happen to change their mind. Simply click the reverse withdrawal button. Withdrawals will only be sent to their processing department once the reverse withdrawal period has elapsed.

Users can withdraw with the same methods as the ones mentioned above for payments.

In the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options you would need to submit copies of identification documents before payment can be made. These measures are in place to protect your money and your privacy and may result in a slight delay in withdrawal time.

There is a withdrawal charge if the method used is the direct transfer, and the amount is less than Rs. 1150. The charge is Rs. 230. Charges. Jackpot City is not liable for any foreign exchange fees incurred at your bank or the currency conversion rate applied for payment processing.

Payments made through Neteller are the most recommended method on the site. There is no fee for payments made. The minimum deposit is Rs. 1000.

Customer Service

Customer service is a crucial service which is a must if you are about to gamble some hard-earned money of yours online. If an operator does not provide one, you should probably scrap the idea of using the operator altogether, because it may pose a risk of being a scam or a fraud site.

Coming back to Jackpot City, you can get in touch with Jackpot City customer services, using:

  • Live Chat: The chat is available round the clock. There is a dedicated live chat option which you can click and chat with their customer agent. The waiting time is almost nil. The only problem is the staff is not talented enough and gives different answers to the same problem, which shows they lack proper knowledge.
  • Email: You could email them and ask your query on their email. Expect a reply in a day and use it only if your matter does not require immediate attention.
  • Submit Form: There is also a submit form, where you can write your query and submit. The site does not offer any number to call on. You can also check out their small FAQ, which is hidden in their terms and conditions tab.

VIP members get a dedicated manager for help like how the other providers offer. Further details on can be found in the rewards section of our review.

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License & Security

Bayton Ltd, the owner of Jackpot City, is a Maltese registered company and it is licensed and regulated under the Malta Gaming Authority. MGA is a well-reputed institute, and if the operator is licensed under it, there is no doubt that it is a legal site.

Jackpot City uses appropriate safeguards to help prevent unauthorized access, to maintain data security, and to use rightly the information they collect online. Further, they use secure network topology, which includes intrusion prevention and Firewall systems, encrypted communication; authentication and access Control and external and internal audit tests to safeguard your information.

Furthermore, Jackpot City strictly does not allow minors to play on their site. If caught, the operator reserves full right to block the accounts of the minor. They are also associated with gambling therapy and GamCare.

The site is associated with eCOGRA, and you can see their logo on the site map at the bottom of their homepage.

Jackpot City is a top live casino online. It has won earlier awards from EGR. It also uses software providers who have also received a lot of awards for their innovative games.

Rewards & Loyalty Program

There are some bonuses available as a part of the Jackpot City loyalty program for existing customers, and you can see them from your account. Further, you can also see the ongoing bonuses from the Promotions tab. The active Loyalty Specials that are available on their seasonal games can be found under the Loyalty Specials tab.

You get 2,500 Free Loyalty Points automatically when you make your first deposit, after having registered your account at the Jackpot casino.

Loyalty Benefits are how Jackpot City thanks punters for loyalty. The more you wager, the bigger Loyalty Points you’ll accumulate and the higher they shall level up your Loyalty Status – each level qualifies you for more and more additional Loyalty Benefits. It starts from bronze, then gold, platinum diamond and then Prive. Prive is by invite only. Here is a table to help you understand better:

LevelLoyalty Points Needed to Reach LevelBonusMonthly Loyalty BonusDaily Loyalty Specials24/7 VIP Host
Bronze0 – 24990%
Silver2500 – 11 9993%25% extraYes
Gold12 000 – 49 9996%20 00050% extraYes
Platinum50 000 – 124 9998%40 00075% extraYes
Diamond1250 000+12%100 000100% extraYes
PriveInvite Only15%150 000120% extraYes

Prive is the maximum level you can attain, and the benefits could include an invite to a VIP event. You get a special dedicated manager once you reach the Silver level of the VIP Program. The manager would help you in your queries and resolve things in a matter of minutes.

JackpotCity Casino Casino


When considering a live casino, the software provider the operator uses is of utmost importance, as the quality of the software will influence your live casino experience. At Jackpot City, the live dealer games are supported by award-winning software provider Evolution Gaming. As a result, the Jackpot City live casino has HD video streaming through which you can interact with the friendly live dealers or even chat with other players through the live chat function, resulting in a realistic and enjoyable live casino experience. In addition, the sound quality is crisp and the 3D animations are well-defined and clear.

When playing live roulette and baccarat you can enjoy an immersive and dynamic feeling with the use of multiple cameras, one for the live dealer and three, or more, just around the wheel/table. This makes you feel like you are sitting inside a real land-based casino. If you like to multitask you can play multiple live games at the same time by clicking the +tables button.

The live casino is fully optimised for mobile play and the live mobile games are supported by all iPhone and iPad devices, as well as most Android phones and tablets.

Game Portfolio

Jackpot City offers multiple Live Casino games that are supported by top-notch software from Evolution Gaming.

  • Live Dealer Blackjack

Versions: Party Blackjack, Classic Blackjack

Number of Tables: 2

  • Live Dealer Roulette

Versions: Classic European Roulette, Speed Roulette, Double Ball Roulette, Mini Roulette, French Roulette

Number of Tables: 24

  • Live Dealer Baccarat

Versions: Baccarat Squeeze, Punto Banco

Number of Tables: 35

  • Live Dream Catcher

Number of Tables: 1

  • Live Dealer Poker

Versions: Live Caribbean Stud, Live Texas Hold’em, Live Three Card Poker

Number of Tables: 3


The limits differ for each game. But it usually has a minimum of Rs. 70 and a maximum of Rs. 140,000.

Product Conclusion

The live casino offered on Jackpot city is world-class. The casino can be easily used from your mobile devices and offers a great selection from Evolution Gaming. Further, people can enjoy their live dealers as if they are sitting in a real casino.

Why should you use comparisons from Gambling Guy?

At Gambling Guy, we offer you detailed reviews which are written only after properly examining and using the site. When we write, we think from the user point of view and ensure that you get all the information right on our review without the need to go back to the site to confirm it. We write and update information regularly so that you are well informed.

Besides reviews, our guidelines also help new and experienced punters because we provide information based on our experience. Our tips are handy to use. Our comparison tool helps you to pick the right operator for you. You can compare them based on their bonuses, or on their game’s portfolio or many other things. You can easily see which operator allows Indian to play on their site.

Our aim is to save you valuable time and effort so that you can focus on your betting and gaming. We do all the research for you, so you can relax and play without any stress. We would ask users to come back on our site regularly as new casinos keep flooding the markets, and we ensure we review each legit casino for you.

How to pick the right operator?

If you are an Indian and looking for the right operator, there are a few points you need to keep in your mind. Here are some of them:

  • Availability: First and foremost is, you need to check whether the operator is available for Indians or not. Many operators do not accept punters from India, and some do not even state it. At Gambling Guy, we give you the information, so you do not have to waste time searching for it. Further, also check if they accept INR or not. If they do not, you may have to pay conversion fees whenever you deposit funds in your account.
  • Security: Ensure the operator is licensed and is secured. It is not a scam or a fraud You can do it by easily reading our reviews or even checking out the license and security of the operator.
  • Payments: Check what are the payment methods allowed for Indian players and if they are feasible for you. Top operators typically support multiple methods of payment, ranging from debit/credit cards, eWallets, bank transfers and more.
  • Games: Check out the games the operator offers. You can check their game portfolio in our reviews under the casino section. Additionally, check what kind of casino software provider they use. If they are leading names in the industry, this is the right operator for you.
  • Bonuses: Most top operators offer a variety of bonuses, including lucrative welcome or sign-up bonuses, free spins and free bets. When considering a bonus, it is important to look into the wagering requirements and expiry date of the bonus so that you can judge whether the bonus is practical and useful for you.
  • Customer service: Before you sign up, check what is the support they offer? Do they have around the clock live chat, do they respond to emails? This is very crucial because if you are stuck in the middle you surely would need good customer support from the operator. At Gambling Guy, we even give a review on their customer support.


Jackpot City is a great live casino for Indian punters, which accepts Indian players and their currency. It works great on your smartphones; it does not lag, and the site is easy to use. However, Jackpot City can improve by increasing their offerings for Indian players, for example, sports betting, online casino, Netent Online Casino and Microgaming Online Casino etc.

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