Jackpot City is a US-based online casino, established in the year 1998, one of the first online gambling providers in the industry. They are licensed and monitored under the Malta Lotteries and Gaming Authority. This body closely monitors and controls the activity of the casino. They have maintained their great service ever since their establishment, covering more than 20 years. They offer over 500 games in their casino collection. The Jackpot City does not offer sportsbook, casino or slot games for Indians. The only product available for Indians is their Live Casino.
Gambling Guy offers detailed reviews on every operator by carefully examining all the features of the online gambling provider has to offer. Here are the pros and cons of Jackpot City:
JackpotCity Casino Pro and Con
- Accepts Indian currency
- Offers Live Casino
- Round the clock live chat support
- No sportsbook Poker for Indians
- No slots for Indians
When you sign up for Jackpot City, you can see a welcome bonus offer for their live casino. It is a deposit offer where your deposit is matched 100% which is a similar deal to the latest Twin Casino bonus. Meaning, if you deposit Rs. 200, you get Rs. 200, making a total of Rs. 400 in your account. This is not just on your first deposit. You get bonuses for four deposits on Jackpot City. The maximum you can get is Rs. 40000 per deposit, which means if you fulfil the requirements and deposit Rs. 40000 in each deposit, you can claim Rs. 160000 on Jackpot city. Now that is what we call a Jackpot! The minimum deposit is Rs. 1000.
The bonus needs to be claimed within a span of seven days, after which it expires. Further, they come with wagering requirements of fifty (50x). It means you deposit Rs. 1000; the playthrough requirement would be 1000×50 = Rs. 50000. Only upon fulfilment of this requirement can you get the money in your bankroll.
Where the bonus seems too lucrative, we surely urge our readers to go through the entire terms and conditions before hitting the button claim. You can even speak to their customer support to throw the doubt out.
100% up to 40000₹
Usability: The site is simple since it just offers one product. There is only one tab “Live Casino” on the top. You can see other tabs like Message, Promotions, Inbox, Live Chat and Bank on the right side of the page. The homepage shows all the live casino games it offers to its punters. Creating an account took less than five minutes on Jackpot City.
Design: The site uses a purple and black theme. It is very dark but gives the feel of a real live casino. But they also give an option to make it lighter which you can do from your account drop-down menu. The fonts are clear, the site is basic, not cluttered and easy to understand.
Performance: The site loads up fast if you have good broadband, we found in our reviews. There is no dedicated app for the Indian punters on Play Store. If you are an on the go user and want to play Jackpot City on your mobile, you can. All you need is a good connection. You need to open up the site in your Chrome, and you are all set to go. You cannot play their live casino games if you have no funds in your account.
There are certain operators offering payment methods like Paypal, Debit Cards and Credit Cards. Indian punters can fund their accounts on Jackpot City in the following ways, but click here to see some good PayPal casino sites:
- Skrill 1-Tap
- AstroPay Card
For withdrawals, each withdrawal will remain pending for a minimum of 24 hours, so that the players can reverse their withdrawal if they happen to change their mind. Simply click the reverse withdrawal button. Withdrawals will only be sent to their processing department once the reverse withdrawal period has elapsed.
Users can withdraw with the same methods as the ones mentioned above for payments.
In the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options you would need to submit copies of identification documents before payment can be made. These measures are in place to protect your money and your privacy and may result in a slight delay in withdrawal time.
There is a withdrawal charge if the method used is the direct transfer, and the amount is less than Rs. 1150. The charge is Rs. 230. Charges. Jackpot City is not liable for any foreign exchange fees incurred at your bank or the currency conversion rate applied for payment processing.
Payments made through Neteller are the most recommended method on the site. There is no fee for payments made. The minimum deposit is Rs. 1000.
Customer service is a crucial service which is a must if you are about to gamble some hard-earned money of yours online. If an operator does not provide one, you should probably scrap the idea of using the operator altogether, because it may pose a risk of being a scam or a fraud site.
Coming back to Jackpot City, you can get in touch with Jackpot City customer services, using:
- Live Chat: The chat is available round the clock. There is a dedicated live chat option which you can click and chat with their customer agent. The waiting time is almost nil. The only problem is the staff is not talented enough and gives different answers to the same problem, which shows they lack proper knowledge.
- Email: You could email them and ask your query on their email. Expect a reply in a day and use it only if your matter does not require immediate attention.
- Submit Form: There is also a submit form, where you can write your query and submit. The site does not offer any number to call on. You can also check out their small FAQ, which is hidden in their terms and conditions tab.
VIP members get a dedicated manager for help like how the other providers offer. Further details on can be found in the rewards section of our review.
Bayton Ltd, the owner of Jackpot City, is a Maltese registered company and it is licensed and regulated under the Malta Gaming Authority. MGA is a well-reputed institute, and if the operator is licensed under it, there is no doubt that it is a legal site.
Jackpot City uses appropriate safeguards to help prevent unauthorized access, to maintain data security, and to use rightly the information they collect online. Further, they use secure network topology, which includes intrusion prevention and Firewall systems, encrypted communication; authentication and access Control and external and internal audit tests to safeguard your information.
Furthermore, Jackpot City strictly does not allow minors to play on their site. If caught, the operator reserves full right to block the accounts of the minor. They are also associated with gambling therapy and GamCare.
The site is associated with eCOGRA, and you can see their logo on the site map at the bottom of their homepage.
Jackpot City is a top live casino online. It has won earlier awards from EGR. It also uses software providers who have also received a lot of awards for their innovative games.
There are some bonuses available as a part of the Jackpot City loyalty program for existing customers, and you can see them from your account. Further, you can also see the ongoing bonuses from the Promotions tab. The active Loyalty Specials that are available on their seasonal games can be found under the Loyalty Specials tab.
You get 2,500 Free Loyalty Points automatically when you make your first deposit, after having registered your account at the Jackpot casino.
Loyalty Benefits are how Jackpot City thanks punters for loyalty. The more you wager, the bigger Loyalty Points you’ll accumulate and the higher they shall level up your Loyalty Status – each level qualifies you for more and more additional Loyalty Benefits. It starts from bronze, then gold, platinum diamond and then Prive. Prive is by invite only. Here is a table to help you understand better:
|Level||Loyalty Points Needed to Reach Level||Bonus||Monthly Loyalty Bonus||Daily Loyalty Specials||24/7 VIP Host|
|Bronze||0 – 2499||0%||–||–||–|
|Silver||2500 – 11 999||3%||–||25% extra||Yes|
|Gold||12 000 – 49 999||6%||20 000||50% extra||Yes|
|Platinum||50 000 – 124 999||8%||40 000||75% extra||Yes|
|Diamond||1250 000+||12%||100 000||100% extra||Yes|
|Prive||Invite Only||15%||150 000||120% extra||Yes|
Prive is the maximum level you can attain, and the benefits could include an invite to a VIP event. You get a special dedicated manager once you reach the Silver level of the VIP Program. The manager would help you in your queries and resolve things in a matter of minutes. To see how this VIP scheme compares to others, why not take a look at our 12bet review or Paddy Power review?
Jackpot City is a great live casino for Indian punters, which accepts Indian players and their currency. It works great on your smartphones; it does not lag, and the site is easy to use. However, Jackpot City can improve by increasing their offerings for Indian players, for example, sports betting, online casino, Netent Online Casino and Microgaming Online Casino etc.
Sports punters in India can rely on other prominent sportsbooks to get their wagers in on cricket, football, or any other sport that captures their fancy. Look to our LVBet review or Bet365 markets for a suitable match.