Winning Your Loyalty With Attractive Offers
These days to stay up on the charts, it is important to lure customers by giving them good and attractive bonuses and free bets. Karamba also has something in stock for its punters.
Karamba offers only a casino welcome bonus for its Indian punters. There is no sports bonus for Indian punters, we found in our reviews.
For casinos, you get a 100% Match Deposit up to £50 and 20 spins on StarBurst when you deposit a minimum of £10 funds on Karamba. You need to wager 35x to qualify for this bonus within the predetermined time frame after being credited in your account. Note that this bonus is only eligible for the Indian punters.
And for UK punters, their casino welcome offer is slightly different. You get a 100% match deposit bonus, up to £50 plus 100 free spins when you deposit a minimum of £10. Although the offer is slightly different, the wagering requirement is the same. You’ll have to wager 35x, within the speculated time frame, to qualify for this bonus.
Existing players can also enjoy their various bonuses by checking the on-going bonuses from their promotions tab. You can also opt-in for their newsletter, where you can get all the deals in your inbox.
Easy to Use Website With Great Performance
Usability
The site is easy to use, and essential tabs like Casino, Live casino, Scratch cards and sports are located right on top so users can just start with gambling. Other details can be found in the quick drop-down menu on the left. It took us approximately five minutes or less to create an account, after which we were given a warm welcome through a personal call. The bottom panel of the site is all about the site map and consists of other details like About Us, Information, Getting Started, Extras and their casino games. The live chat option is located on the top.
Design
The site has a forest-like look. You can see a bird as their logo, and the graphics and flashes bring the site to life. The fonts are readable, but due to the colour concept, it may look a little messy to some users. Each product has its own landing page, and they are further classified into more sections. For instance, if you click the sports tab, you can then see more options on those pages. It’s not as classy a look as the gaming site found at
Queen Vegas India, but the Karamba site gets the job done.
Performance
Karamba has no lag or speed issues. It works perfectly fine on any device – desktop or smart devices. The transmission to their mobile site is smooth, and you will see all the functions available even on the small screen, which would be great for all the on the go punters. The sad news is there is no dedicated mobile app for Indian punters, unfortunately. But to compensate, punters can play from their smart devices using Chrome as long as they have an updated flash player. One issue which we faced is getting logged out several times, which is annoying at times.
It is necessary to see the banking options before you sign up for a site because it has to be flexible and should have more options like Paypal, wallets and cards. You should not pay unnecessary money in their fee or hidden charges. Karamba does not accept INR so punters would need to check with their respective bank to see the currency exchange. Check out some
PayPal casinos
as a good alternative.
Karamba offers a lot of ways to deposit money into your account. There is no minimum deposit on the site. Here are the ways to fund your account:
- Debit and credit cards – Visa and Mastercard
Deposit Time: Instant; Withdrawal time: 6-8 business days; Fee: Free
- Neteller
Deposit Time: Instant; Withdrawal time: 3 business days; Fee: Free
- Skrill
Deposit Time: Instant; Withdrawal time: 3 business days; Fee: Free
- Skrill Tap 1
Deposit Time: Instant; Withdrawal time: 3 business days; Fee: Free
- ecoPayz
Deposit Time: Instant; Withdrawal time: 3 business days; Fee: Free
- Bank transfers
Deposit Time: Up to 6 days; Withdrawal time: 6-8 business days; Fee: Free
Things to remember
To support the Anti Money Laundering Act, the way you deposit automatically becomes your withdrawal method. The minimum amounts for all withdrawal methods other than a wire transfer are 10€. There is a limit on the withdrawal amount, which is 7000€ per month for a single withdrawal or a series of withdrawals. If the cash to be withdrawn is greater than that, the outstanding amounts will be put in back in the player’s account, to be withdrawn in the following month.
Additionally, withdrawals that exceed more than 2,300€ will require punters to submit additional verification procedures; which can be anything like proof of identity, age and place of residency.
The most preferred
payment method
for Indians would be credit cards or
debit cards
as they are convenient and easily accessible.
Customer Service Superstars
There are two ways to communicate with Karamba customer service.
- Live chat: The live chat on Karamba is helpful but is available for a limited number of hours. Also, the response times are higher compared to its competitors, which is annoying at times. To start the live chat, you would need to verify yourself by giving your first name, last name and birth date. Upon verification, your issues are resolved.
- Email: The other way to contact Karamba is by email. You could send your queries on care@karamba.com. We recommend using email only if the matter is not urgent as the response time is around one business working day.
Another way to help yourself is to read their FAQ. They are well written and help to solve many common issues relating to log in, payments, and other procedures, as per our reviews.
Find out how our Genesis casino review
compares with their customer service.
The team on Karamba is talented and knowledgeable. They speak fluent English but do not speak Hindi or other Indian languages.
At Karamba, VIP’s get special treatment and a specially dedicated manager to help them on any matters. To get this exclusive service, you need to reach its platinum level of VIP status. You will learn more about their VIP program later in this in-depth review of Karamba.
Ticks All Boxes for Licencing and Security
Licensing:
Karamba was founded in 2005 and is licensed and regulated by the Malta Gaming Authority. For the UK, the games on this website are operated by AG Communications Limited, which is also a Malta-based company, which is regulated and licensed by the United Kingdom Gambling Commission.
Stock exchange listing:
Karamba is listed in Sweden’s stock exchange proving it is legit and not a scam, nor fraud site.
Data and site encryption:
Karamba ensures all the sensitive and financial data is transferred using the latest 128-bit Secure Socket Layer (SSL) encryption technology which is further protected by the latest firewall.
Protection of minors:
Like all the other online gambling sites, Karamba also does not allow any minor to play on their site. It is considered illegal, and if you happen to be minor, your account shall be blocked. Karamba has its in-house
casino software
to verify the accounts. Karamba also encourages responsible gambling and associates itself with related institutes. You can use their tools if you have an addiction to gambling.
Certifications:
Karamba have been tested and certified by third parties to make sure all its products and offerings are completely fair, and nothing has been rigged.
Awards:
Karamba won the best customer relationship management campaign in 2019.
Great Rewards for Loyal Punters
Loyalty program for existing customers:
Punters can take the benefit of the ongoing promotions on Karamba. There are always new promotions and especially during festive seasons. All you need to do is, to log in your account and check under the promotions tab.
Separate bonuses on deposit:
Punters get separate bonuses on deposits, but it depends on the VIP level you belong to. At each level, there are different rewards awaiting you. The higher the level, the better the rewards. Besides, you can also find rewards like Birthday Bonus, free games and much more exciting stuff once you enter their VIP program.
VIP Program / Bonus:
On Karamba, every bet helps you earn a point, even if you lose it. That means you can quickly go up if you are a regular punter and can accumulate a lot of points. The VIP program has several levels starting from New Member to Bronze, Silver, Gold, Platinum, Premium, and finally to Prestige level. Except for the premium and prestige, the rest of the levels can be reached by a minimum number of points. Example, to reach the Bronze level, you would need 10 points; to reach the silver, you would need 60 points; to reach gold, you need 350 and platinum needs 1000 points.
VIP events:
You can enjoy live VIP tournaments once you are a Bronze member on their VIP Program.
VIP manager:
Punters get special dedicated manager once they reach the Platinum level. These managers help to solve queries and assist in case of any issues or technical problems, our reviews say.
Karamba comes with a lot of advantages like the legal site, the
best online casino, thrilling live casino, competitive odds, and a rewarding VIP program. The help offered by their team is exceptional. The site is not any fraud or scam, which is very crucial. However, there are a few downsides on Karamba too.
Karamba does not accept INR, but this is quite prevalent amongst some top sites, as evidenced in our
777 Casino review. The operator’s response time is mediocre on their live chat, you cannot watch live matches, and there are no poker tournaments offered. The downsides are not very severe except for the lack of support for INR as you would end up spending a lot of money in conversion fees on Karamba.
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