Winmasters India Review 2024: Is Winmasters Scam or Legit?

Every punter wishes for a welcome bonus as they are excited to see some rewards the moment they sign up for an operator. It is now a norm to see welcome bonuses and operators go to a big extent of making their customers happy.

Currently, unlike those showcased in our BetVictor review and our Dunder review, there are no Winmasters welcome bonuses available for punters. You can see a handful of other promotions, under their promotions tab. These are mainly for existing users. On their casino, they offer a deposit bonus if you deposit funds in happy hours. By happy hours we mean, if you make a deposit between 18:00 – 23:59 CET, you get a 100% casino bonus along with ten 10 Free Spins on the game Leprechaun Goes to Hell. Punters must make a deposit of a minimum of 10 Euros to avail this offer. Further, the maximum bonus they can get out of this is 30 Euros. The wagering requirement is a whopping 50x which punters must meet in a duration of 30 days. The maximum winnings punters can get from these free spins are capped at 20 EUR.

We advise our readers to go through the detailed terms and conditions before claiming any bonus on Winmasters.

The next in our review is about the usability, look and the feel of the site Winmasters.

Usability: The site is pretty easy to use. When you log in to the site, you can see a simple menu dividing the three products they offer – sports, casino and live casino. Unfortunately, there’s no poker on this site, so you might like to check out our KhelPlay review, for an operator that specialises in card games. The default page takes you to the sports section. Inside the sports menu, you can see all the popular sports listed. Similarly, when you click the casino, you can see tabs for new games, slots, tables and cards, keno, and so on. The user does not take a long time to understand the layout of the site. Registration on the website is also simple, and you wouldn’t require any documents when you sign up immediately.

Design: The site uses a red and white theme. The site is clear, and each component is clearly located. The graphics are crisp, and the design is not cluttered. The fonts are readable. The same applies even for their mobile site, which optimizes perfectly on your small screens. The bottom panel of the site offers other important details like About Us, Terms, Help, and so on.

Performance: It took less than three seconds to load the site with good broadband speed. However, to enjoy a seamless live casino on Winmasters, it is good to have a stable and decent connection. The site works well even on mobile. There were no issues like lagging or hanging in the middle. The casino does not offer any app at the moment.

Winmasters convinces with its range of services

A live casino is also included in the scope of services

Banking options form a crucial part of any reviews. It is important to know all the details about it, so you easily withdraw and deposit funds.

You can access the payment method from the bottom of the home page. There are numerous ways you can fund your account on Winmasters. Here are the casino payment methods on Winmasters.

The withdrawals details along with the withdrawal time are as below:

The transactions are secure on Winmasters. You can opt for any method you wish suiting your needs, but if you are looking for instant payment and withdrawals, then e-Wallets should be your choice.

Winmasters offer numerous ways to get in touch with its team.

Before you connect, it is wise to go through their FAQ on their homepage. It offers a lot of information, and there is a high chance you shall find your answers right in this section. If you cannot, then you can connect with their team using email, live chat, or even by filling up their online form.

For email, punters need to send their inquiries on support@winmasters.com. You will get a faster response if you provide relevant details like your username in the email. Expect a response between 12 to 24 hours from the Winmasters team.

You could also start a live chat session right from their website. There is a live chat option from the Contact Us tab, and also, there is an envelope sign, which takes you to their live chat session and their online form.

The live chat session offers International Support in the English language is available seven days a week (Monday to Sunday), 09:00 – 22:00 CET, and punters could get local language support for lesser hours that is Monday to Friday, 09:00 – 17:00 CET.

There is no phone number listed on their website where punters can directly contact their support team. The online form also offers a box where you can drag and drop your attachments to explain the issue with images.

Typically, VIPs get special attention on online bookmakers as they are offered a dedicated account manager to help them sort their issues relating to the site. But there is nothing mentioned about this on the Winmasters site.

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Licensing: Winmasters is licensed and regulated by the Malta Gaming Authority. Winmasters is a brand name of WM Interactive Limited.

Stock exchange listing: The operator is not publicly listed on any stock exchange listing.

Data and site encryption: The company uses the highest security methods to ensure all your data is safe with them. They use the latest SSL encryption technology, so your data is not used by hackers or any third-party illegally. Your credit and debit card info, as well as your private data, is safe with Winmasters.

Protection of minors: Like most of the operators, Winmasters also does not allow players who are less than 18 years of age to play on their website. You must verify your age by submitting appropriate documents, including a photo ID.

Certifications: The site is associated with Gambling Therapy and GamCare. Below the homepage, you can see all the logos of these authorities, proving that Winmasters encourages responsible gambling.

Loyalty program for existing customers: The operator does not offer a lot of promotions for its existing customers. Besides, the happy hour, the other promotions are mediocre when compared to its rivals. To access their existing promotions, you can go to their Promotions tab. Further, the site is not even up to date, showing bonuses which are already expired.

Separate bonuses on deposit: The site does not offer any information regarding the separate bonuses on deposits. Maybe by seeing your play habit, you can get notified through an email about being their VIP member. Keep yourself in their mailing list and contact the customer support occasionally.

VIP Program / Bonus: There are no loyalty points of a scheme for Winmasters players when they spend their real money.

VIP events: VIP may get invited to big and exclusive events happening worldwide, but the site does not mention it anywhere, keeping the users confused.

VIP manager: Again, there is no clear statement which says they do offer a dedicated manager to its VIP members, or the fact even if there is a VIP system or not.

The information about rewards and loyalty programs is very vague on Winmasters, making it quite dull for punters who intend to spend hard. If loyalty programs are something you enjoy being involved in then take a look at our Novibet review, where you’ll find more than enough to keep you engaged.