If you enjoy slots and table games, then Hollywood Casino is an operator that should definitely be on your radar. The platform has it all–a huge games library, plenty of great promotions and an extensive VIP program.
Our experts here at GamblingGuy took an in-depth look at the platform and were impressed by just how much it had to offer. From its diverse offering of the latest slots titles to its high-end live casino, we think this platform is definitely worth checking out. The following Hollywood Casino review highlights just why we rate the operator so highly.
Hollywood Casino: Pros & Cons
- Excellent games library
- Licensed in PA
- Good VIP scheme
- Not available in many states
One of the first things that struck our Hollywood Casino review team was its range of promotions. These tend to change regularly but you’ll find there are a few staples that are usually offered–not least, the excellent Hollywood Casino sign-up offers.
When you open a new account with the platform, you’ll be offered not one but two sign-up bonuses. Users get a 100% deposit bonus, worth up to $251 on their first two deposits. All you need to do is use the Hollywood Casino bonus code, which is conveniently displayed on the website when you sign up.
Of course, there are a few conditions attached. You’ll need to wager your deposit amount ten times on slots games to increase the bonus incrementally. This means if you claim a $100 bonus, you’ll need to wager $1,000 to unlock the full amount.
There are also a few additional things to note about the playthrough requirements, as not all games and titles are weighted evenly. To ensure you know exactly what’s what, we recommend having a read of the terms and conditions of the bonus if you do decide to sign up to Hollywood Casino.
Usability, look and feel are important considerations for all Hollywood Casino reviews–after all, you’ll be using the site to play the various slots and table games, so it’s important that everything works as it should and is easy to navigate. Fortunately, the platform has come through on this front and delivered a sleek, professional site.
Admittedly, it may lack the graphic finesse of some of the bigger platforms out there, but if you’ve read our Pulsz review then you’ll know that in some cases a simpler website is often preferred. Hollywood Casino has gone with a basic red and white color scheme and pretty much dispensed with any unnecessary decoration, letting its games and features do all the talking.
The simple design makes Hollywood Casino very easy to navigate. You’ll find a simple menu bar at the top of the screen that takes you to the slots, casino and promotions page and in the top right-hand corner is the button to register a new account or log into your existing one. There’s also a handy search function so you’ll find it easy to get straight to your favorite slots or table games without having to trawl through the entire catalog to find them.
Due to its streamlined design, our Hollywood Casino review also found the site was fast and responsive with absolutely no lag or missing links. The same was true when it came to loading the different games, though some titles do have short loading times as standard.
There’s no dedicated Hollywood Casino app to download, which is still quite common. If you’ve read our Jock MKT review, then you’ll know that some operators focus exclusively on their app, but the Hollywood Casino website ports seamlessly to mobile devices with no loss of functionality, so we think users who prefer gaming on the go will be more than satisfied.
It’s always good to have options when it comes to funding your online betting account, so our Hollywood Casino review took a look at the options it has available. Users have several choices here. There’s the VIP Preferred option, which allows you to fund your gaming account directly via your bank account. This is a secure and convenient option but you will need to set up and verify your account first–this prevents any Hollywood Casino fraud taking place. You can also pay with your Visa/Mastercard, which is another popular option.
For those looking for alternative payment options, you can also use the HollywoodCasino.com Play+ prepaid card and you can even deposit with cash if you live near a participating retail outlet–details of which can be found on the Hollywood Casino website.
When it comes to withdrawals, you have three options. The most convenient is via VIP Preferred, as this goes straight back to your bank account. You can also use your Play+ card or, if you prefer, you can receive a check. The Hollywood Casino withdrawal time varies according to the option you use, but typically you can expect processing within two to three days. Of course, payment by check will take longer than electronic methods.
Hollywood Casino betting is a pretty straightforward experience, but you never know when you might encounter an issue and need help from customer service. If you need to reach out to the operator, then you have two options. Firstly, there’s the live chat feature–which is usually the most popular option. The chat can be opened by clicking the button in the bottom right-hand corner of the screen and you can expect a reply within a minute or two.
The other option available is email. You can either fill out the web form on the ‘Contact Us’ page or simply email via the address provided. According to the website, Hollywood Casino customer service is available from 6am to 1am, which should be adequate for most users.
In addition to contacting customer support, you also have the option of visiting the FAQ page, which our Hollywood Casino review found to be pretty comprehensive and covered issues relating to everything from payments to local gambling legislation.
Whilst the US has opened up to online gambling in recent years, the rules remain pretty strict and vary from state to state. Our Hollywood Casino review would therefore suggest that it’s essential that any platform you use has the necessary credentials to operate in your jurisdiction.
At the time of writing, Hollywood Casino is only available to players in Pennsylvania. It can still be accessed from other states, but players will be automatically forwarded to its partner site, which is a social casino only and users can only enjoy the Hollywood Casino free titles.
For users in PA, gambling on HollywoodCasino.com is regulated by the Pennsylvania Gaming Control Board. This means that there is no Hollywood Casino scam going on and you can use the platform’s services with complete peace of mind, knowing that everything is above board.
Hollywood Casino also takes the security of its users’ data seriously. The website employs stringent KYC measures to ensure there is no illicit activity conducted through the site. It also offers two-factor authentication and the latest SSL encryption to keep things secure.
The platform also has a range of responsible gambling tools available, to ensure you stay in control. You can request time-outs, deposit limits, or even get in touch with gambling counseling charities that are listed on the Hollywood Casino site.
We’ve already talked about the rather generous Hollywood Casino sign-up bonus, but this is only for new users, so what about the loyal customers that keep coming back to the platform? Our Hollywood Casino review didn’t find any details of a VIP scheme in place, but there is an interesting rewards program that operates under the MyChoice banner, which is actually a third-party scheme and, in theory, can be used across multiple operators.
MyChoice allows players to accrue points by playing slots and table games, which can then be exchanged for rewards and bonuses. You can create your MyChoice account through Hollywood Casino or, if you are an existing member, a link will be provided that will allow you to connect your account. In this sense, Hollywood Casino has gone for a much more innovative approach to rewards and, if you’ve read our Prophet Exchange review, you’ll know that more and more customers are calling for different ways of getting rewards when betting online.
We didn’t find any details of a VIP scheme, which means that every user account offers the same features no matter how much you are depositing. This might be disappointing to some, but it is fairly common for smaller operators to dispense with VIP schemes and we think the MyChoice rewards scheme more than makes up for it.