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Pala Casino America Review 2020 – Scam or Legit?

Pala Casino is a New Jersey operator linked with the Atlantic City-based Borgata Hotel, Casino, and Spa. It dates back to 2013, when the company was formed, although it officially launched when gaming laws changed in 2018. They offer casino games, bingo, and a dedicated poker site.

This Pala Casino review looks at the operator’s strong points, such as the reward program and bonuses. It also examines any weaknesses in the betting experience and establishes whether it lives up to its promises. Overall, the casino makes a good impression and has lots of options for its players.

Pala Casino: Pros & Cons
Pala Casino: Pros & Cons
  • Safe and authorized casino
  • Good dedicated mobile app
  • Great game catalog
  • Several welcome bonuses for customers
  • No live casino

Bonus Offers

The Pala Casino reviews wouldn’t be complete without a look at the promotions. There are great Pala Casino sign up offers, including a no-deposit bonus of $25. In addition to the registration offer, there is a 100% match deposit bonus up to $500.

To claim the double deposit offer, new customers need to make a deposit of $10 or more, and no Pala Casino bonus code is required. There are wagering requirements of 10 times, and the bonus funds will expire after 15 days.

There are ongoing promotions that regular customers can benefit from using a Pala Casino promo code. Exclusive promotions are made available when a customer signs in, that’s on top of the existing offers like the chance to win $1,000,000 from a daily spin.

Usability, Look & Feel

A key part of this Pala Casino review is the layout and design of the site. The overall appearance is old fashioned and unappealing. However, it’s possible to find everything you need using the menus to navigate.

There is a dedicated section for games and rewards, as well as a promotions page where players can find details about Pala Casino bonus codes and find the terms and conditions for the Pala Casino sign up offers. The game pages are text-heavy, but they do direct players to the lobby, where the titles are arranged in an attractive tile layout.

A strength for this operator is the Pala Casino app. It can be downloaded to iOS and Android devices. Over 100 games from the catalog can be played on the app, which is fully functional for depositing and withdrawing funds. The app and the site are easy to use despite lots of extra content explaining what is on offer.


This Pala Casino review also looks at the banking options for customers. Depositing is a simple process, and there are several options to use at Pala Casino USA. They include PayPal, Visa and MasterCard, Instant ACH bank transfer, PayNearMe, through online banking, and at the Borgata Cashier in Atlantic City. There is also a Pala prepaid card, which can be used for deposits and withdrawals.

Other withdrawal options include PayPal and the Borgata cashier. Pala Casino deposit section doesn’t state any specific fees for transactions, but payment providers may charge, and it’s best to check the information on the cashier page when making a transfer. The Pala Casino withdrawal time is around the industry average, usually taking between 2 to 5 business days.

Deposits are important, as they trigger the Pala Casino sign up offers. Minimum amounts are $10, and you can enter your Pala Casino bonus code on the deposits page to trigger offers. PayPal is the most convenient method as it can be used for deposits and withdrawals and is processed quickly.

Customer Service

It’s promising to see that information and communication options were apparent in this Pala Casino review. Support is available in English, and the first place to visit for helpful information is the FAQ section, which covers queries about accounts, banking options, and Pala Casino bonus codes.

If customers need more help with an issue, have a query about a Pala Casino promo code, or want to provide feedback, then they can get in touch in one of three ways. 24/7 support is available through the customer service telephone line, there is also an email address, or for a response within minutes, the live chat is useful.

Customer support agents are generally polite, professional, and do their best to answer questions, though they might need to take some time to answer more complex questions. Elite level members of the VIP program benefit from a dedicated casino honest and communication channels to help them with any queries.

License & Security

When it comes to checking whether Pala Casino is a scam, the first thing to look for is the license. A good sign in the Pala Casino review is the fact that this operator is authorized and licensed by the NJDGE or New Jersey Department of Gaming Enforcement. This means its services are checked to show that they are legitimate and fair.

Another sign that Pala Casino is not a fraud is its security procedures. Pala Casino USA indicates that it uses state of the art encryption tools to protect financial transactions. It has a privacy policy, which sets out how it handles customer data.

The site also indicates how it approaches responsible gaming on the patron protection page and has a link to the National Council on Problem Gambling. Before a customer can enter a Pala Casino promo code or make deposits and withdrawals, they need to verify their age. This protects minors from being able to access gambling.

Rewards & Loyalty Program

While the Pala Casino sign up offers are a great way to get started, there are rewards for regular customers. The Pala Casino USA rewards program is open to all customers and can earn them a chance to become a VIP. No Pala Casino promo code is necessary, as enrollment is automatic.

The program works through reward points and status points. They are collected whenever a real money wager takes place.  Once players have collected a few rewards points, they can be exchanged for a cash value in the points store. The status points can’t be exchanged. Instead, they count towards a player’s level in the VIP program.

In this Pala Casino review, 6 VIP levels were noted, from bronze, silver, gold, and platinum to elite and elite +, which is an invitation-only level. The higher the level, the more benefits a player will receive. These include unique promotions, birthday rewards, cash bonuses, and enhanced rewards points.

Pala Casino


A crucial element of this Pala Casino review is the software that is used to provide the games. Pala Casino USA partners with several well-established games studios to bring customers quality content. Players can enjoy games from NetEnt, IGT, NYX, and WMS Gaming.

Top games from these providers include:

  • Jumanji
  • Starburst
  • Deal or No Deal
  • Cleopatra
  • Da Vinci Diamonds
  • 1 Can 2Can
  • An Evening With Holly Madison
  • Lunaris

Game portfolio

For players looking for a place to make the most of a Pala Casino promo code, or use their Pala casino free spins, then the extensive slot catalog is the place to start. There are more slot games than any other kind on the site.

There are 341 slot titles for players to enjoy, and the exclusive Jackpot Shores. Other favorites include Wild Wolf, Golden Grimoire, Super Money Monopoly, and Jimi Hendrix. The Dragon Lounge brings together 11 great Asian-themed games. There are 6 versions of blackjack, 9 table games, including baccarat, craps, and roulette, as well as 9 different video poker titles.

Top video poker games include Deuces Wild and Jacks or Better. There are also casino poker games in the table section, such as Let It Ride and Casino Hold ‘Em. The quantity and quality of the games should please Pala Casino USA players, and there are plenty of options for meeting the wagering requirements of the Pala Casino sign up offers.

NetEnt games are some of the most popular slots around, and players can enter a $250,000 prize pool by playing the qualifying games. No Pala Casino promo code is required, just take a spin on Piggy Riches, Butterfly Staxx, or the other titles included in the promotion.

Live Casino

A weak point in the operator’s offer is the fact that it doesn’t have a live casino section. Often these games bring an extra layer of excitement as they are immersive and make you feel part of the action when you connect to the glamorous casino floor.


Sometimes a casino can be generous, for example, with Pala Casino sign up offers and a Pala Casino promo code. However, another sign of the overall player experience is the bet limits. Players are able to set their own limits for responsible gaming purposes.

There isn’t a blanket bet limit. Whether players are using cash funds or their bonus balance triggered by a Pala Casino promo code, the minimum and maximum bet amount will depend on the game. Information can be found when launching each title.

Product Conclusion

The overall impression of the operator’s content is that there are lots of great games to play. Anyone using a Pala Casino bonus code and looking to meet the wagering requirements will find titles that they will enjoy. The strength predominantly lies in the slot game offer, although the video poker titles are appealing too.

The weakness of this content is the lack of a live casino section. It’s an enjoyable part of playing that has grown increasingly popular over the last few years, so it’s a shame that it hasn’t gone down this route. On the other hand, the graphics and features of the games that it does offer are impressive.

100% up to $500
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Overall Conclusion

The conclusion of this Pala Casino review is that there are many great reasons to sign up and play. The downsides are the traffic to the poker site, the outdated design of the home page for Pala Casino USA, and the absence of a live casino.

The strengths are clear, though. The site is secure and legitimate, which gives players peace of mind. There are quality games from top software providers, and slot fans particularly will find lots of titles to enjoy. The bonuses are generous and easy to trigger. Even better, the wagering requirements aren’t too demanding. The rewards program is appealing, and customer service is sufficient with 24/7 support.

All in all, players can have a great time betting and playing at this operator’s casino and poker sites. Signing up is easy for New Jersey players, although there will be a verification step to ensure that they are eligible to play.

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