The PokerStars USA website is divided into the PokerStars casino and the PokerStars poker section. The external sportsbook is under the FoxBet banner, which is also part of The Stars Group, the parent company of PokerStars USA.
The PokerStars casino has a welcome offer that matches a player’s first three deposits, up to a total of $1,500. This should give the BetMGM bonus code offer a run for its money. You should take care to ensure you’re using the applicable PokerStars bonus codes in order to claim these matches. Each deposit match goes up to $500 and comes at a minimum deposit of $25. As usual, there are a few requirements that come with this PokerStars sign up offer.
Our PokerStars Casino review found that deposits must be made within 14 days of each other, and there are wagering requirements with game limitations as well. It’s a standard offer, although it does go quite high when compared to competitors.
The PokerStars poker section has a different offer available. Players can get a 100% deposit match up to $600, as well as $30 free play when depositing $20 or more. Again, be sure to use the relevant PokerStars promo code. Using these PokerStars promo codes will qualify you for the bonuses. Check out the Unibet bonus for a good alternative.
As far as bonuses go, the PokerStars sign up offers for the casino compare relatively well, as do the ones in the casino which helps to better answer the question, is PokerStars legit or scam?
As part of our PokerStars review, we put the website itself through its paces. Although the PokerStars website design isn’t bad, per se, it could certainly have been much better. The design is simplistic, and that’s not necessarily a bad thing.
In this case, however, the simplicity doesn’t work. It’s not an element of minimalistic design, but it does look like someone on the design team got bored, lazy, or both.
When you do figure out how to navigate the website, things might go a little more smoothly. There are several navigation bars, with promotions and the PokerStars Stars Rewards sections hidden in a corner.
Our PokerStars Casino review found that many items on the navigation bar are icons only, so it’s a bit of a guessing game as to where you’re going to end up. Don’t expect any tooltips to give you a little hint, either.
Most of the important links are hidden in the footer, with no clear way to contact customer support. The PokerStars poker section isn’t much better off. In fact, for a site that’s dedicated to poker, the design is almost worse. Different sections of the site will also throw in random navigation menus like it wasn’t confusing enough already.
This doesn’t mean that your gaming experience will be horrible. We were hopeful, however, that the site would, at the very least, match the quality of its games. But, when the PokerStars app is better than the website, you can expect a bit of a bumpy experience. Even redeeming elements, such as the sign up offers, as well as bonus and promo codes, struggle to compensate for bad design.
For this part of our PokerStars review, we are not impressed.
The PokerStars casino has a wide variety of payment methods available, as is expected of any good online casino. The PokerStars casino and poker sections also share a wallet, which makes it easy to use your money across different platforms.
All the PokerStars deposit methods have the same minimum deposit requirement, which is $10. You can use one of several methods to make your deposit, including Mastercard, Visa, PayPal, Skrill, and Stars Transfer.
The withdrawal methods are slightly different and include PayPal and Skrill, e-checks, and credit and prepaid cards. The PokerStars withdrawal times vary across the different withdrawal methods but are usually instant – 3 days. To see the payment methods that apply for the linked sportsbook, players can visit FoxBet.
With so many payment methods available, players will easily be able to make their deposits to claim the PokerStars sign up offers using the PokerStars promo codes.
All in all, PokerStars USA has a good selection of payment methods available to make PokerStars deposits. For the sake of this PokerStars review, the payment method selection is quite standard and should serve players well.
For a well-known brand such as PokerStars, you’d expect the PokerStars USA branch to have excellent customer service options available. Unfortunately, the ways you can contact customer service are extremely limited, and none of them are instantaneous.
Players can find support in the FAQ / Help section of the website, linked at the bottom of the page. Alternatively, players can contact support via email or by sending through a contact form via the website. Players can also request a call back between 10 AM and 10 PM but can’t call them directly. It may not be the quickest form of support but the customer support is still professional, helping to answer the question “is PokerStars legit or scam?”
We were disappointed by the lack of a live chat feature for our PokerStars review. This is one of the most commonly available and most effective customer support features on gambling sites. Unfortunately, players won’t be able to receive live support from PokerStars casino. This is an area in which PokerStars USA can improve in the future.
When introduced to a new gambling site like PokerStars USA, players might find themselves asking if PokerStars is a scam, or if PokerStars is a fraud. We’re happy to say, for this PokerStars review, that this is not the case. It is fully licensed by the New Jersey Division of Gaming Enforcement and is 100% legal for players in that state.
There are many unlicensed sites that target US players. For instance, the bonuses and casino games highlighted in our Pots of Luck review and 32Red review are world-class. But, unlike these operators, PokerStars is legally permitted to offer entertainment to New Jersey and other parts of the USA.
PokerStars also adheres to PCI compliance standards, keeping your information secure by using the same 128-bit encryption that financial institutions use. Players who join PokerStars don’t need to worry about security and should feel more secure in answering the question “is PokerStars legit or scam?”
Instead of the usual loyalty or VIP program, PokerStars USA instead has a reward system. At the PokerStars USA casino, players can earn Stars Rewards. It’s a somewhat simple system by which players earn points by playing casino games and poker. The more you play, the more points you earn. For a full breakdown for the points assigned to the different types of games, visit the PokerStars casino website and check out the Stars Rewards section.
Depending on a player’s points level, they can qualify for a rewards chest. These chests don’t require any PokerStars bonus codes or promo codes to claim them. There’s also no PokerStars sign up offer associated with the system.
Instead, players can earn a Blue, Bronze, Silver, Gold, Diamond, or Black chest. Each of these chests can hold a reward valued between $0.25 – $5 for the blue chest, and up to $35 – $700 in the Black Chest.
Players also stand a chance to earn StarsCoin. These can be spent in the rewards store, where players can buy anything from merchandise to electronics. Players can also trade them in for cash bonuses, to win live event seats, or to participate in tournaments.
For such a simple system, it works well. For this part of our PokerStars review, we’re excited to encourage players to try out this rewards system.
As with any gambling site, PokerStars has its highs and lows. The welcome offer and rewards are definitely a highlight. Its license and security also makes it clear that PokerStars isn’t a scam, and PokerStars isn’t a fraud. The poker selection and the tournaments are also some of the best available in the USA.
That said, PokerStars does need to work on its usability, as well as customer service. Even though the game selection in the casino is adequate, we look forward to seeing more in the future. The live dealer section can also use a little more work.
Overall, for our PokerStars review, we think that PokerStars USA could still use a little work. Even so, any self-respecting poker player must give this site a try as there is no doubt now in answering the question “is PokerStars legit or scam?”