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Tropicana America Review 2020 – Scam or Legit?

With an intuitive user interface, a firm stance on customer support, and an emphasis on second chances, the list of pros for choosing Tropicana USA Online outweigh the cons. The only con, is the end of its Trop Advantage loyalty program.

In addition to the aforementioned pros and cons, players keen on finding a reliable online casino can expect to see a wide variety of slots and tabletop games to keep them entertained for hours on end, at Tropicana USA Online.

With its firm stance on customer service, players can rest assured knowing that there’s a dedicated customer service team available for a question or query 24/7. Keep reading to see if this one of the best online casinos for US players.

Tropicana: Pros & Cons
Tropicana: Pros & Cons
  • Generous bonuses and many promotional offers
  • A unique signup promotion
  • Guaranteed high caliber customer service, readily available 24/7
  • An incredibly wide range of slots and tabletop games to choose from
  • The casino recently closed down its Trop Advantage loyalty program

Bonus Offers

Tropicana signup offers tend to be the most unique when compared to that of other online casinos in the USA. There’s also an array of promotions and bonuses available to new and avid players alike. Tropicana casino allows players the chance to be spoilt for choice.

Tropicana USA offers a few constants, in terms of signup promotions and bonuses. Some of the most common are outlined briefly below:

  • Tropicana signup offer, of up to 100 USD cashback, on losses during the first week.
  • Refer a friend and earn up to 50 USD.
  • Community Jackpot of up to 10,000 USD.
  • Daily free games with monthly mystery prizes.

Usability, Look & Feel

Taking a step away from the usually bright and bold colors, Tropicana USA Online draws the player in with its deep green and subtle orange highlights.

With regards to loading time, the Tropicana USA site takes a few seconds to load, but navigation is both easy and intuitive. A menu button is available on the upper left section of the site, and common pages are highlighted in different colors, for ease of access. An example being, ‘Join Now’ in orange, and ‘Login’ in silver. Even a first time user should find it relatively easy to signup, and navigate around the site.

The slot and tabletop games offered by Tropicana USA are colorful, with a simple block layout allowing the player to develop an impression of the game from its icon.

Lastly, the Help and FAQ section is easy to find, with the inclusion of a search bar that uses predictive text technology to assist with finding answers to commonly asked questions quickly. If the player is still unable to find their desired answer, then there are options to speak with a consultant 24/7.


Tropicana deposits and withdrawals are fairly simple to perform. Players are given several options to choose from, and these range from bank transfers to visiting the onsite casino and dealing with a cashier face to face.

For deposits, a player can top up their account via MasterCard, Visa, Skrill, Neteller, Instant e-check, the traditional online bank transfer, and as mentioned above – by physically visiting the Tropicana casino to make a physical deposit with one of the cashiers.

It’s good to note that the minimum deposit allowed is 10 USD, and that the time it takes for funds to reflect on the players account will vary depending on the method of transfer used. With most methods this occurs within a day.

Tropicana USA withdrawal options online time takes an average of 3 business days via any of the online methods (ACH, check, Skrill, or Cage).

For instant Tropicana withdrawals, players in Atlantic City are given the opportunity to visit the casino and withdraw their winnings with one of the casino’s available cashiers.

Customer Service

Tropicana USA takes providing thorough customer service very seriously. This is why it has set up customer service options that are available 24 hours a day, 7 days a week, throughout the year.

Not only can customer service be accessed at any time, there are also several methods by which a player can contact Tropicana USA’s customer service consultants. These include: email, live chat, and calling in via their toll-free number (n.b. the toll-free service is temporarily suspended, due to the Covid-19 lockdown).

Email and live chat options are accessible through the site. If the player chooses to query via email, then they will be redirected to a contact form, in which they can outline their query and submit.

Live chat assistance can be accessed by clicking on the green speech bubble present on the bottom right corner of the Help and FAQ page.

Turnaround time for assistance with queries is quick and effortless.

License & Security

Tropicana USA operates under UK platform provider – Gamesys Group, with a gaming permit from the State of New Jersey Division of Gaming Enforcement.

The Tropicana casino’s license and security are on par with that of the Casino Control Act, which it strictly adheres to. As a part of this act, no person under the gambling legal age may register, or use the online portal to gamble or game.

In addition to the above, it’s worth noting that the Tropicana USA Online is one of only 5 casinos awarded the chance to operate as an online gambling and gaming facility in New Jersey.

Rewards & Loyalty Program

Trop Advantage – which was the loyalty program, was discontinued at the end of November 2019. The loyalty program worked by allowing players to accrue points that could be redeemed as comp points. These points allowed players to spend this virtual currency on items online or onsite at the casino.

Even though Trop Advantage is no more, members can still qualify for the VIP program. The only criteria being just to play. If the player’s activity is within Tropicana USA’s VIP range, then the player will either receive an email or phone call inviting them to join their VIP Loyalty team.

Tropicana Casino


This New Jersey favorite is one of two casinos that have opted to work via the platform Gamesys, which is UK-based. Gamesys is a well-known name amongst the major UK online casinos, some of which include Virgin Casino for Ireland and the UK.

In addition to the services and games provided by Gamesys, veterans of the online gambling world will also recognize games by software providers like NetEnt and IGT.

For players looking for a mobile experience, the casino also offers a mobile gambling app for android and IOS.The casino’s focus is, however, primarily on its website version, rather on the Tropicana app.

Game portfolio

Players have a chance to choose from over 150 different slot titles. In addition to several variations of Poker, Blackjack, Baccarat, Keno, Pai Gow, and Roulette.

There is even the option to play 90 ball bingo, for those players that want to put their luck to the test.

From Tropicana USA’s wide range of slot games, these are their exclusive crowd favorites which are also some of the best NJ online slots:

  • Secrets of the Phoenix
  • Cleopatra
  • Scratchcard Shop
  • Bubbly Wild
  • Tiki Totems
  • Queen Winter Wins
  • Racing Rhino
  • Wonderland

Live Casino

Does not offer a live casino experience at this point in time.


Although Tropicana USA has a restriction on the minimum deposit made, players are given the flexibility to bet for as little or much as desired.

The casino does emphasize responsible gambling and offers services for persons who may feel that they may have a problem.

Product Conclusion

Using Gamesys as their primary platform provider, and also including games from major players like IGT and NetEnt, Tropicana USA allows players the freedom of choice.

This variety gives new signups the opportunity to familiarize themselves with the various software providers available. It further allows for avid players to select from a wide range of game titles provided by their favorite providers.

In addition to having the freedom of choice with game selection, there’s also the flexibility of spending. The only restriction being on the initial deposit  – which is a minimum of 10 USD. Apart from that, players have the flexibility to bet for a minimum and maximum amount that is within their limits.

The only criticism being that the Tropicana App isn’t on par with the functionality and usability of the website, regarding slots. See how this compares with BetMGM Casino.


Overall Conclusion

With its focus on customer service and second chances, Tropicana USA Online has proven that it goes the extra mile when ensuring that its members have a truly authentic and pleasant experience.

The most unique and best reason for picking Tropicana USA is its offer of real cashback on losses, as a signup incentive. To add to the pros, the graphics and usability of the site are warm and welcoming. The ability to easily navigate to pages of interest makes the site incredibly user-friendly.

The two criticisms concern the closure of their Trop Advantage Loyalty program (even though players can still be invited to join their exclusive VIP program). The second criticism concerns a 2-second delay experienced during the initial loading of the website.

Overall this is a definite must-try for any novice or avid online gambler. Players are guaranteed to be spoilt for choice with gaming options, promotions, and bonus offers.


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